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Conflict Resolution for the Helping Professions : Negotiation, Mediation, Advocacy, Facilitation, and Restorative Justice.
Conflict Resolution for the Helping Professions provides practitioners with the theory, strategies, and skills they need in order to respond effectively to conflict with clients, coworkers, supervisors, or others. This hands-on textbook provides practical information, case illustrations, and experie...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Oxford :
Oxford University Press,
2016.
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| Edición: | 3rd ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Copyright; Dedication; Contents; Preface; Acknowledgments; About the Author; About the Cover; Module I: Foundations of Conflict Resolution, Peace, and Restorative Justice; Conceptual Framework; Approaches to Conflict Resolution; Roles and Methods; Using This Text to Maximize Learning; Key Points; Discussion Questions and Exercises; Conflictia: The Context of the Role-Plays; Role-Play MI.1: "Suffer the Buffer"; 1. The Mindful Practitioner; Being Mindful; Meditation; Reflection; 1. Reflecting on Emotions; 2. Reflecting on Cultural Influences; Spirituality: Inspiration and Artistry
- Values and Ethics1. In Search of Common Values; 2. Satisfaction, Social Justice, and Transformation; 3. Attitude toward Power; 4. Professional Ethics; 5. Values and Ethical Conflicts; Conflict Styles; 1. Avoiding; 2. Accommodating; 3. Competing; 4. Compromising; 5. Collaborating; 6. Selective Use of Styles; Basic Skills; 1. Listening; 2. Questioning; 3. Making Statements; 4. Written and Online Communication; Key Points; Safe Classroom and Constructive Feedback; Discussion Questions and Exercises; Role-Play 1.1: "Listening to Anger"; Role-Play 1.2: "Policies for Conflictia Hope"
- 2. The Theoretical Bases of Conflict ResolutionBiological Theories; Basic Human Needs Theory; Neuroscience; Psychological Theories; Personality Theories; Psychoanalytic Theories and Defense Mechanisms; Developmental Theories; Relative Deprivation Theory; Loss Theory; Behavioral Theories; Cognitive Theories; Resilience Theory; Humanism; Social Theories; Systems Theory; Communication Theory; Social Constructionism; Social Exchange Theory; Decision-Making Theories; Game Theory; Sociocultural Theories; The Collectivism-Individualism Continuum; Rigid-Flexible Concepts of Time
- High-Low Power Distance ContinuumLanguage and Communication Styles; Value Differences; Social Identity Theory; Social Interdependence Theory; Conflict Theory; To What Ends?; Key Points; Discussion Questions and Exercises; Major Assignment; Assignment 2A: Observe and Analyze; 3. Restorative Justice; Principles of Restorative Justice; 1. Respect; 2. Responsibility; 3. Restoration (Making the Situation Right); 4. Healing; 5. Relationships; 6. Consensus; 7. Truth; 8. Safety; Roles of Helping Professionals; Contexts of Restorative Justice Practice
- Restorative Justice in the Criminal Justice SystemRestorative Justice in Schools; Restorative Justice in Child Protection; Large-Scale Violence and Oppression; Key Points; Discussion Questions and Exercises; Role-Play 3.1: "Coming Out-Coming Home"; Major Assignments; Assignment 3A: Planning a Restorative Justice Program; Assignment 3B: Evaluating a Restorative Justice Program; Module II: Negotiation; Contracting with Clients; Approaches to Negotiation; Cultural Diversity; Framework for Negotiation Processes; A. Preparation; B. Engagement and Planning; C. Discussion and Exploration