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Essential Communications Skills for Managers, Volume I : a Practical Guide for Communicating Effectively with All People in All Situations.
The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
Business Expert Press,
2016.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Essential Communications Skills for Managers, Volume I: A Practical Guide for Communicating Effectively with All People in All Situations; Dedication; Contents; Acknowledgments; SECTION 1; TOPIC 1: Overview of the Book; SECTION 2; TOPIC 2: Fundamentals of Communicating; TOPIC 3: Important Principles for Sending and Receiving Communications; TOPIC 4: Communications Rights of Employees; TOPIC 5: Communications Responsibilities of Employees; TOPIC 6: Communications Responsibilities of Managers; TOPIC 7: Suggested Communications Training for Managers; SECTION 3.
- TOPIC 8: Communicating Competencies Required By ManagersTOPIC 9: The Manager's Availability for Communicating; TOPIC 10: Sizing Up Coworkers Accurately; TOPIC 11: Gaining Mutual Understanding; TOPIC 12: Giving and Getting Feedback; TOPIC 13: "The Benefits of Obtaining and Responding to Employees' Ideas and Suggestions; TOPIC 14: Dealing Compassionately With Employee's Feelings; TOPIC 15: Strategies of Being Noncommittal; TOPIC 16: Protecting Confidential Information; TOPIC 17: Creating a Healthy Communications Climate; TOPIC 18: Communicating Attitudes and Techniques that Motivate Employees.
- TOPIC 19: Breaking Down Manager-Employee Barriers with Small TalkTOPIC 20: Offering Employees Credit for Their Achievements; TOPIC 21: Giving and Receiving Praise Comfortably; TOPIC 22: Thinking Before Speaking To Say What You Mean; SECTION 4; TOPIC 23: Personal Qualities Managers Need to Communicate Effectively; TOPIC 24: Realistic Expectations; TOPIC 25: Ethical Standards; TOPIC 26: Winning Style of Communicating; SECTION 5; TOPIC 27: Communicating and Relating Strategies for Safeguarding the Manager's Job; SECTION 6; TOPIC 28: Communicating Effectively in Stressful Situations.
- TOPIC 29: Responding to Complaints by Angry EmployeesTOPIC 30: Sharing Bad News Compassionately with Employees; TOPIC 31: Giving and Receiving Criticism Effectively; TOPIC 32: Giving and Receiving Apologies Gracefully; TOPIC 33: Communicating Calmly During a Crisis; TOPIC 34: Disagreeing Diplomatically with your Boss; TOPIC 35: Persuading Employees Who Oppose Your Ideas; TOPIC 36: Communication Required to Implement Change; TOPIC 37: Warning Employees about Tardiness and Absenteeism; TOPIC 38: Disciplining Employees Fairly; TOPIC 39: Terminating Employees the Right Way.
- TOPIC 40: Resolving Interpersonal Conflict Between EmployeesTOPIC 41: Conducting a Successful News Conference; TOPIC 42: Testifying Competently in Public Hearings; TOPIC 43: Speaking Before a Hostile Group; TOPIC 44: Preventing and Controlling Malicious Rumors; Index; Ad Page.