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|a 658.4/063
|2 23
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|a UAMI
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|a Sangiorgi, Daniela.
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| 245 |
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|a Designing for Service :
|b Key Issues and New Directions.
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| 260 |
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|a London :
|b Bloomsbury Publishing PLC,
|c 2017.
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| 300 |
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|a 1 online resource (281 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a Print version record.
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|a FC; Half title; Title; Copyright; Contents; List of Illustrations; Notes on Contributors; 1 Introduction Daniela Sangiorgi and Alison Prendiville; 1.1 A short introduction to service design; 1.2 Evolution of the concepts of 'design' and 'service'; 1.3 Service design impact and contribution to service development and implementation; 1.4 Interest for and application of design skills and approaches by non-designers; 1.5 Development of boundary areas; 1.6 The structure of the book; References; PART ONE The lay of the land in designing for service.
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|a 2 Expanding (service) design spaces Daniela Sangiorgi, Alison Prendiville and Jeyon Jung2.1 Complementary perspectives on design-led service innovation; 2.2 Expanding service design spaces; 2.3 Discussion; References; 3 Designing vs. designers: How organizational design narratives shift the focus from designers to designing Sabine Junginger and Stuart Bailey; 3.1 Introduction; 3.2 Narratives in design and design narratives for organizations; 3.3 Organizational design narratives as enablers for organizational learning; 3.4 Role and function of an organizational design narrative.
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|a 3.5 Summary and conclusionReferences; 4 Designing for interdependence, participation and emergence in complex service systems Daniela Sangiorgi, Lia Patricio and Raymond Fisk; 4.1 The increasing complexity of the service context; 4.2 Evolution of service design -- more actors, more interdependencies, and less control; 4.3 Emerging service design strategies and principles; 4.4 Discussion; References; 5 Specialist service design consulting: The end of the beginning, or the beginning of the end? Eva-Maria Kirchberger and Bruce S. Tether; 5.1 Introduction.
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|a 5.2 The end of the beginning?: Engine's big break: The Dubai Airport project5.3 The beginning of the end? The 'big beasts' of management consulting close in on service design; 5.4 What next for the independent, specialist service design consultants?; References; PART TWO Contemporary discourses and influence in designing for service; 6 The object of service design Lucy Kimbell and Jeanette Blomberg; 6.1 Introduction; 6.2 A platform to surface the complexities; 6.3 Three perspectives on the object of service design; 6.4 Implications for design; 6.5 Conclusion; References.
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|a 7 Breaking free from NSD: Design and service beyond new service development Stefan Holmlid, Katarina Wetter-Edman and Bo Edvardsson7.1 Introduction; 7.2 The limits of new service development; 7.3 Opening up to a service logic; 7.4 Beyond the limitations; References; 8 Designing on the spikes of injustice: Representation and co-design Katie Collins, Mary Rose Cook and Joanna Choukeir; 8.1 What is representation?; 8.2 Participation in service design; 8.3 Entwining strands; 8.4 Whose participation is it anyway?; 8.5 Conclusions; References.
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| 500 |
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|a 9 Co-design, organizational creativity and quality improvement in the healthcare sector: 'Designerly' or 'design-like'? Glenn Robert and Alastair S. Macdonald.
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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|a Service industries.
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| 650 |
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|a Customer services.
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| 650 |
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|a Product design.
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| 650 |
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|a Services (Industrie)
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| 650 |
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|a Service à la clientèle.
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| 650 |
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|a Conception de produit.
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| 650 |
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|a Customer services
|2 fast
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| 650 |
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|a Product design
|2 fast
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| 650 |
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|a Service industries
|2 fast
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| 700 |
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|a Prendiville, Alison.
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| 758 |
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|i has work:
|a Designing for service (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFJ6KjpFrj3HxbF3PDytyq
|4 https://id.oclc.org/worldcat/ontology/hasWork
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| 776 |
0 |
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|i Print version:
|a Sangiorgi, Daniela.
|t Designing for Service : Key Issues and New Directions.
|d London : Bloomsbury Publishing PLC, ©2017
|z 9781474250122
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| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=4789950
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