Cargando…

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität.

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Gerdes, Sina
Formato:	Electrónico eBook
Idioma:	Alemán
Publicado:	Hamburg : Diplomica Verlag, 2016.
Temas:	Consumer satisfaction. Customer loyalty. Consommateurs > Satisfaction. Consommateurs > Fidélité. Consumer satisfaction Customer loyalty
Acceso en línea:	Texto completo

Ejemplares similares

Superior customer satisfaction and loyalty : engaging customers to drive performance /
por: Goldstein, Sheldon D.
Publicado: (2009)

Marketingziel Kundenbindung.
por: Sielhorst, Thomas vor der
Publicado: (2009)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
por: Hayes, Bob E., 1963-
Publicado: (2009)

Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.
por: DiJulius, John R., 1964-
Publicado: (2002)

Interdisciplinary insights on service activities /
Publicado: (2007)

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /
por: Thompson, Harvey
Publicado: (2004)

Secret service : hidden systems that deliver unforgettable customer service /
por: DiJulius, John R., 1964-
Publicado: (2003)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
por: Inghilleri, Leonardo, et al.
Publicado: (2010)

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /
por: Thompson, Harvey
Publicado: (2015)

What's the secret? : to providing a world-class customer experience /
por: DiJulius, John R., 1964-
Publicado: (2008)

What's the secret? : to providing a world-class customer experience /
por: DiJulius, John R., 1964-
Publicado: (2008)

Knock your socks off selling /
por: Gitomer, Jeffrey, 1946-
Publicado: (1999)

Re-inventing customer engagement using machine learning /
Publicado: (2019)

Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that retain existing ones /
por: Hamilton, Rebecca W., et al.
Publicado: (2017)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
por: Bello, Olayiwola
Publicado: (2013)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
por: Inghilleri, Leonardo, et al.
Publicado: (2010)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
por: Hoffmann, Nicolas, 1983-
Publicado: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
por: Hoffmann, Nicolas, 1983-
Publicado: (2013)

Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und binden /
por: Anderson, David J., et al.
Publicado: (2019)

Answering the ultimate question : how Net Promoter can transform your business /
por: Brooks, Laura L., 1963-
Publicado: (2009)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
por: Allen, Danica R., 1959-
Publicado: (2004)

What's the secret? to providing a world-class customer experience /
por: DiJulius, John R., 1964-
Publicado: (2008)

Friction/Reward : be your customer's first choice /
por: Hammond, Richard (Retail management consultant)
Publicado: (2019)

How to identify the best customers for your business /
por: Cespedes, Frank V., et al.
Publicado: (2012)

Customer satisfaction : practical tools for building important relationships /
por: Scott, Dru
Publicado: (2000)

Marketing de fidelización : cómo lograr clientes satisfechos, leales y rentables /
por: Schnarch Kirberg, Alejandro
Publicado: (2017)

Shift : how to transform motion into progress in business /
por: Lees, Richard (Chief strategy officer), et al.
Publicado: (2022)

Shift : transform motion into progress in business /
por: Lees, Richard (Chief strategy officer), et al.
Publicado: (2022)

Consumer Behaviour towards Organic Food and Performance of Certification Standards.
por: Padilla Bravo, Carlos Antonio
Publicado: (2013)

Your Customer Rules! : Delivering the Me2B Experiences That Todays Customers Demand.
por: Price, Bill
Publicado: (2014)

Measuring Customer Satisfaction : a Guide to Managing Quality Service.
Publicado: (1993)

Rapid techniques for mapping experiences /
por: Kalbach, James
Publicado: (2016)

Service-ability : create a customer centric culture and achieve competitive advantage /
por: Robson, Kevin
Publicado: (2013)

The high roller experience : how Caesars and other world-class companies are using data to create an unforgettable customer experience /
por: Norton, David (David William)
Publicado: (2018)

The wallet allocation rule : winning the battle for share /
por: Keiningham, Timothy L.
Publicado: (2015)

The customer education playbook : how leading companies engage, convert, and retain customers /
por: Quick, Daniel, et al.
Publicado: (2022)

Happy about customer service? : creating a culture of customer service excellence /
por: Welsh, Ken
Publicado: (2008)

Why customers leave : (and how to win them back) /
por: Avrin, David
Publicado: (2019)

Customer experience for dummies /
por: Barnes, Roy, et al.
Publicado: (2015)

La Estrategia CRM Las Claves para Aumentar y Fidelizar a la Clientela.
por: 50Minutos
Publicado: (2017)

Cannot write session to /tmp/vufind_sessions/sess_6mlr07ghu51b6t34e2jpudpurc