|
|
|
|
| LEADER |
00000cam a2200000Mu 4500 |
| 001 |
EBOOKCENTRAL_ocn963568304 |
| 003 |
OCoLC |
| 005 |
20240329122006.0 |
| 006 |
m o d |
| 007 |
cr |n|---||||| |
| 008 |
161119s2016 enk o 000 0 eng d |
| 040 |
|
|
|a EBLCP
|b eng
|e pn
|c EBLCP
|d OCLCQ
|d CUY
|d MERUC
|d OCLCF
|d ICG
|d OCLCO
|d ZCU
|d OCLCQ
|d OCLCO
|d TKN
|d DKC
|d OCLCQ
|d N$T
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCL
|
| 020 |
|
|
|a 1780406339
|
| 020 |
|
|
|a 9781780406336
|q (electronic bk.)
|
| 020 |
|
|
|z 9781780406329
|
| 035 |
|
|
|a (OCoLC)963568304
|
| 050 |
|
4 |
|a TD741
|
| 082 |
0 |
4 |
|a 354.366
|
| 049 |
|
|
|a UAMI
|
| 100 |
1 |
|
|a Alegre, Helena.
|
| 245 |
1 |
0 |
|a Performance Indicators for Water Supply Services.
|
| 250 |
|
|
|a 3rd ed.
|
| 260 |
|
|
|a London :
|b IWA Publishing,
|c 2016.
|
| 300 |
|
|
|a 1 online resource (404 pages)
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 490 |
1 |
|
|a Manual of Best Practice Series
|
| 588 |
0 |
|
|a Print version record.
|
| 505 |
0 |
|
|a Cover; Copyright; Table of Contents; List of Figures; List of Tables; Foreword to the Third Edition; Acknowledgements; The Authors; Measurement Units and Symbols; Abbreviations; Other Conventions; Part I -- Fundamentals of Performance Assessment; 1. Introduction; 1.1 Balance of over 15 years of the IWA PI systems; 1.2 The water industry context, drivers and challenges; 1.3 The IWA approach to water services management; 1.4 The increasing importance of performance assessment systems; 1.5 Users of performance assessment systems for water supply services.
|
| 505 |
8 |
|
|a 1.6 Objectives of iwa manuals of best practice series1.7 About this manual; 2. Systems of Performance Indicators; 2.1 Performance indicators system; 2.2 Requirements for the definition of a system of performance indicators; Performance indicators; Variables; Context information and other data elements; 3. From Performance Assessment to Improvement; 3.1 Performance indicators as the foundation of benchmarking; 3.2 What is benchmarking?; 3.3 Why should you benchmark?; Governments/regulators; Customers; Owners/shareholders; 3.4 The IWA Benchmarking Framework.
|
| 505 |
8 |
|
|a 4. From Performance Assessment to Infrastructure Asset Management4.1 What is infrastructure asset management?; 4.2 Why should you implement an IAM approach?; 4.3 The IWA IAM framework; 5. The IWA System of Performance Indicators; 5.1 Objective; 5.2 Structure; Performance indicators; Variables; Context information and other system data; 5.3 Using the IWA system of performance indicators; 5.4 Performance indicators; Underlying assumptions; Water resources indicators; Personnel indicators; Physical indicators; Operational indicators; Quality of service indicators.
|
| 505 |
8 |
|
|a Economic and financial indicators5.5 Variables; 5.6 Explanatory factors; Types of explanatory factors; Context information; Performance indicators and variables as explanatory factors; Other explanatory factors; 6. Data Quality; 6.1 Introduction; 6.2 Complete data quality management: Accuracy and reliability; 6.3 A new focus on data quality; 7. Implementation of a PI System; 7.1 Introduction; 7.2 Using IWA indicators in a performance measurement system; 7.3 Definition of the objectives; 7.4 Definition of strategies; 7.5 Establishment of the critical success factors.
|
| 505 |
8 |
|
|a 7.6 Establishment of a performance indicators systemDefinition of the strategic performance assessment policy; Selection of the PI to be assessed; 7.7 Assessment of the performance indicators; 7.8 Continuous improvement; 8. Examples of Application; 8.1 Introduction; 8.2 Case 1: Leverage effect of the regulatory quality of service assessment system in Portugal; Context and background; Assessment process; Summary of the performace assessment system; Results and learnings; 8.3 Case 2: Performance assessment system of urban water supply in China; Context and background.
|
| 500 |
|
|
|a Performance assessment process.
|
| 520 |
|
|
|b The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.
|
| 590 |
|
|
|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
| 650 |
|
0 |
|a Water-supply
|x Evaluation.
|
| 650 |
|
0 |
|a Water utilities
|x Evaluation.
|
| 650 |
|
0 |
|a Water utilities
|x Customer services
|x Evaluation.
|
| 650 |
|
0 |
|a Water utilities
|x Standards.
|
| 650 |
|
6 |
|a Eau
|x Approvisionnement
|x Évaluation.
|
| 650 |
|
6 |
|a Services d'eau
|x Évaluation.
|
| 650 |
|
6 |
|a Services d'eau
|x Service à la clientèle
|x Évaluation.
|
| 650 |
|
6 |
|a Services d'eau
|x Normes.
|
| 650 |
|
7 |
|a Water supply & treatment.
|2 bicssc
|
| 650 |
|
7 |
|a Water-supply
|x Evaluation
|2 fast
|
| 650 |
|
7 |
|a Environmental science, engineering & technology.
|2 thema
|
| 650 |
|
7 |
|a Environment and Ecology.
|2 ukslc
|
| 700 |
1 |
|
|a Baptista, Jaime M.
|
| 700 |
1 |
|
|a Cabrera Jr, Enrique.
|
| 700 |
1 |
|
|a Cubillo, Francisco.
|
| 700 |
1 |
|
|a Duarte, Patricia.
|
| 700 |
1 |
|
|a Hirner, Wolfram.
|
| 700 |
1 |
|
|a Merkel, Wolf.
|
| 700 |
1 |
|
|a Parena, Renato.
|
| 758 |
|
|
|i has work:
|a Performance indicators for water supply services (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGmhGgy6GkjvvmQVqrmKV3
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Alegre, Helena.
|t Performance Indicators for Water Supply Services.
|d London : IWA Publishing, ©2016
|z 9781780406329
|
| 830 |
|
0 |
|a Manual of Best Practice Series.
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=4742385
|z Texto completo
|
| 938 |
|
|
|a ProQuest Ebook Central
|b EBLB
|n EBL4742385
|
| 938 |
|
|
|a EBSCOhost
|b EBSC
|n 1572456
|
| 994 |
|
|
|a 92
|b IZTAP
|
