Healthcare operations management /

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"This book aims to help healthcare management students and working professionals find ways to improve the delivery of healthcare, even with its complex web of patients, providers, reimbursement systems, physician relations, workforce challenges, and intensive government regulation. Taking an in...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: McLaughlin, Daniel B., 1945- (Autor), Olson, John R. (Professor) (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago, Illinois : Washington, DC : Health Administration Press ; Association of University Programs in Health Administration, [2017]
Edición:Third edition.
Temas:
Medical care > Quality control.
Health services administration > Quality control.
Organizational effectiveness.
Total quality management.
Decision making > Mathematical models.
Quality Assurance, Health Care > organization & administration
Quality Assurance, Health Care
Total Quality Management
Efficiency, Organizational > standards
Total Quality Management > methods
Decision Support Techniques
Soins médicaux > Qualité > Contrôle.
Services de santé > Administration > Qualité > Contrôle.
Efficacité organisationnelle.
Qualité totale.
Prise de décision > Modèles mathématiques.
POLITICAL SCIENCE > Public Policy > Social Security.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
Decision making > Mathematical models
Health services administration > Quality control
Medical care > Quality control
Organizational effectiveness
Total quality management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Preface
  • Part I Introduction to healthcare operations
  • the challenge and the opportunity
  • history of performance improvement
  • evidence-based medicine and value-based purchasing
  • Part II setting goals and executing strategy
  • strategy and the balanced scorecard
  • project management
  • Part III performance improvement tools, techniques, and programs
  • tools for problem solving and decision making
  • statistical thinking and statistical problem solving
  • healthcare analytics
  • quality management: focus on six sigma
  • the lean enterprise
  • Part IV applications to contemporary healthcare operations issues
  • process improvement and patient flow
  • scheduling and capacity management
  • supply chain management
  • improving financial performance with operations management
  • Part V putting it all together for operational excellence
  • holding the gains
  • glossary
  • index
  • about the authors

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