Tabla de Contenidos:
  • Cover ; Editorial advisory board ; Guest editorial ; Realignment of the physical distribution process in omni-channel fulfillment ; Retail logistics in the transition from multi-channel to omni-channel ; Online retail returns management ; An investigation into critical service determinants of customer to business (C2B) type product returns in retail firms ; Unsaleable grocery products, their residual value and instore logistics ; An exploration of logistics-related customer service provision on Twitter ; Demand uncertainty and inventory turnover performance