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Simply said : communicating better at work and beyond /
"Master the art of communication to improve outcomes in any scenario Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do peo...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Wiley,
2016.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Simply Said: Communicating Better at Work and Beyond; Contents; Introduction: Focus on Others; Section One Your Content; Chapter 1 What Do You Mean by That?: Conveying a Clear Message; Keep It Short; Use Simple Language; Avoid Jargon; Focus on the Audience; When Building Rapport; Messages About Yourself; Chapter 2 Once Upon a Time ... : Telling Engaging Stories; The Process; So these two guys walk into a bar. . . .; Chapter 3 A Place for Everything: Organizing Your Content; The Informative Format; The Persuasive Format; The Hook; The Recommendation; The Benefits-Why Should They Care?
- Prove the BenefitsSummarize; Tell Next Steps; Craft the Content; Section Two Your Oral Communication Skills; Chapter 4 Stand Up and Stand Out: Making the Most of Your Body Language; You Talkin' to Me?; Nuances; Voice; Slow Down. You Move Too Fast; Speak Up. I Can't Hear You; Your Tone; Your Inflection; Body Language; Your Seated Posture; Your Hands; Your Face; Your Stance; Chapter 5 Are You Just "Waiting to Talk"?: Listening to Understand; Maintain Eye Contactand Posture; Take Notes; Change the Norm; Ask Probing Questions; Ask Closed Questions or Open-Ended Questions, Depending on Your Goal.
- Confirm and ClarifyChapter 6 See It. Save It. Say It.: Delivering from Notes and Visuals; Embrace the Silence; Delivering from Notes; Create a "Spot Word" Outline; Use "Anchor Word" Phrases; Maintain the "Arc of Silence"; Use the "Spot Word" Technique; Demonstrate with Your Hands; Delivering from Visuals; Get Started; Share Your Content; Pull It All Together; Webinars; Your "Delivery Tool" vs. Your "Leave-Behind"; Chapter 7 What If They Ask You Something You Don't Know?: Responding to Questions; Listen to the Entire Question; Gain Time to Think.
- Thinking Time Technique 1: Repeat or Rephrase the QuestionThinking Time Technique 2: Use a "Lead-in"; Know When to Skip the Thinking Time Technique; Answer and Reaffirm YourMain Point; Ask for the Next Question; Respond to Emotion; Acknowledge; Relate; Transition and Answer; Section Three Your Written Communication Skills; Chapter 8 Challenge Every Word: Editing for Clarity; Get Rid of the Clutter; Eliminate "Zero" Words; Cut Wordy Expressions; Avoid Confusing Constructions; Don't Confuse "i.e." and "e.g."; Use the Best Possible Words; Look for Words Ending in -tion, -ment, -ance, -ing.
- Look for the "to Be" Verb and Similar Weak VerbsDecide the True Action You Want to Convey; Put the Actor in the Right Place in the Sentence; The Actor Comes Before the Verb; The Actor Comes After the Verb; The Actor Is Absent from the Sentence; Chapter 9 Form Follows Function: Structuring Your Documents; Persuading; Informing; Chapter 10 Make It Easy: Creating Reader-Friendly Documents; Personal Pronouns; Write Short Sentences; Vary Your Sentence Length; Don't Overwhelm the Reader; Chapter 11 Hit Send with Confidence: Writing Emails That Resonate; Structure and Content.