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Library service design : a LITA guide to holistic assessment, insight, and improvement /
"Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Lanham :
Rowman & Littlefield,
[2016]
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| Colección: | LITA guides ;
3. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- The case for service design in libraries, or libraries as systems
- What is service design?
- Service design, in practice
- Tools and techniques
- Adapting service design to your library
- Looking forward.