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Engagement : transforming difficult relationships at work /
"Master the interpersonal side of management to enhance productivity and boost success Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Wiley,
2016.
|
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
MARC
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| 100 | 1 | |a Bolman, Lee G., |e author. | |
| 245 | 1 | 0 | |a Engagement : |b transforming difficult relationships at work / |c Lee G. Bolman, Joan V. Gallos. |
| 264 | 1 | |a Hoboken : |b Wiley, |c 2016. | |
| 300 | |a 1 online resource | ||
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| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "Master the interpersonal side of management to enhance productivity and boost success Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success. People are the hardest part of a manger's job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success. Find creative solutions to persistent issues Dig into the interpersonal dynamics at work Learn how to handle--and manage--difficult people Apply key strategies for engaging the team This compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, and Engagement shows you how to find your balance and steady your team"-- |c Provided by publisher | ||
| 505 | 0 | |a Introduction SURE Rules of Engagement How to use this book Part I Reality Chapter 1 The Choice Chapter 2 The Boss Chapter 3 A Single Step Interlude 1 Coping with Bullies PART II Beginnings are everything Chapter 4 The Motley Crew Chapter 5 The Ally Chapter 6 SOS Interlude 2 Managing the Boss PART III Complex Characters Chapter 7 Madison Chapter 8 Data Chapter 9 Under-performing Interlude 3 Learning with Tenacity PART IV The Plot Thickens Chapter 11 Clarity Chapter 12 Checking it Twice Chapter 13 Production Interlude 4 Leading with Purpose PART V Fix or Fold Chapter 14 Sales Chapter 15 A Warning from Michael Chapter 16 Hate Your Boss? Chapter 17 In Sheep's Clothing Chapter 18 Fire your star? Chapter 19 Back to the Boss Interlude 5 Push On? Move out? PART VI Teamwork Chapter 20 The Game Plan Interlude 6 A SURE Tour de Force PART VII A HAPPY ENDING? Chapter 21 The New Boss Epilogue The SURE Route to Success: Engagement The SURE Principles: Remember the Basics Conclusion The Skills of Engagement Tutorial Stop, Look, and Learn Unhook Revise the Script Engage -- Evolve or Exit Notes Index. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Communication in management. | |
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 0 | |a Leadership. | |
| 650 | 6 | |a Communication en gestion. | |
| 650 | 6 | |a Leadership. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Reference. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Skills. |2 bisacsh | |
| 650 | 7 | |a Communication in management |2 fast | |
| 650 | 7 | |a Interpersonal relations |2 fast | |
| 650 | 7 | |a Leadership |2 fast | |
| 700 | 1 | |a Gallos, Joan V., |e author. | |
| 758 | |i has work: |a Engagement (Text) |1 https://id.oclc.org/worldcat/entity/E39PCG6BhvR6vC8DPqxpVbBbMP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Bolman, Lee G. |t Engagement. |d Hoboken : Wiley, 2016 |z 9781119150831 |w (DLC) 2016000660 |w (OCoLC)945121342 |
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