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AquaRating : an international standard for assessing water and wastewater services /
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
IWA Publishing,
2015.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover
- Copyright
- Contents
- Acknowledgements
- About the authors
- Introduction
- Chapter 1: SQ Service Quality
- SQ1 Drinking water quality
- SQ1.1 Assurance of structural capacity for treatment and supply
- SQ1.2 Assurance of appropriate supplied water quality
- SQ1.3 Supervision and control of supplied water quality
- SQ1.4 Structural operational capacity for drinking "water treatment
- SQ1.5 Compliance with drinking water standards
- SQ1.6 Supplied water quality control frequency
- SQ2 Distribution of drinking water for use and consumption
- SQ2.1 Assurance of structural capacity for supply and distribution
- SQ2.2 Assurance of supply continuity during operation
- SQ2.3 Supervision and control of supply continuity
- SQ2.4 Supply continuity
- SQ2.5 Time taken to connect new users to the drinking water service
- SQ3 Wastewater collection
- SQ3.1 Assurance of structural capacity for wastewater collection
- SQ3.2 Assurance of wastewater collection from operation
- SQ3.3 Supervision and control of the wastewater collection service
- SQ3.4 Time taken to resolve "incidents" in the wastewater collection network
- SQ3.5 Time taken to connect to the wastewater service
- SQ3.6 Stormweather "incidents
- SQ4 User service
- SQ4.1 "Complaint" management and user satisfaction monitoring
- SQ4.2 User service quality
- SQ4.3 Commitment to user service and "contingency" information
- SQ4.4 Perception of general user satisfaction
- SQ4.5 User perceptions of problem resolution quality
- SQ4.6 Number of "customer service complaints" per 100 users and year
- SQ4.7 Customer call service waiting time
- SQ4.8 Customer service center waiting time
- SQ4.9 Time taken to resolve problems
- Chapter 2: PE Investment Planning and Implementation Efficiency
- PE1 Investment plan content and efficiency
- PE1.1 Investment plan contents.
- PE1.2 Diagnosis methodology
- PE1.3 Methodology for identifying and analyzing alternatives and defining solutions
- PE1.4 Methodology for analyzing the plan's financial aspects
- PE2 Investment plan implementation efficiency
- PE2.1 Systems for monitoring implementation of investment plan projects
- PE2.2 Compliance with the investment plan
- PE2.3 Degree of cost variation in "completed works
- PE2.4 Degree of deviation from deadlines established for implementation of "works
- PE3 Existing physical asset management efficiency
- PE3.1 Physical asset management
- PE3.2 Annual investment in replacement of fixed physical assets
- PE4 Emergency planning
- PE4.1 "Emergency" plan
- PE5 Research and development
- PE5.1 Research and development
- PE5.2 Investment in research and development
- Chapter 3: OE Operating Efficiency
- OE1 Water resource management efficiency
- OE1.1 Control of water use and destinations
- OE1.2 Control of water at points of use and consumption
- OE1.3 Management of real losses
- OE1.4 Real losses in the water supply, transportation and distribution infrastructure
- OE1.5 Management of water used in operation
- OE1.6 Water used in operation
- OE1.7 Management of "reclaimed water
- OE1.8 "Reused water
- OE2 Energy usage efficiency
- OE2.1 Energy usage efficiency
- OE2.2 Energy use in reducing pollutant load
- OE3 Infrastructure management efficiency
- OE3.1 Efficiency in management of water intake, treatment and distribution infrastructure
- OE3.2 Number of ruptures in transportation and distribution pipes
- OE3.3 Number of ruptures in service connections (connections up to private supply systems)
- OE3.4 Expenditure on "corrective maintenance" of fixed physical assets linked to the water intake, treatment and distribution "system.
- OE3.5 Expenditure on "preventive maintenance" of fixed physical assets linked to the water intake, treatment and distribution "system
- OE3.6 Efficiency in management of wastewater collection and treatment infrastructure
- OE3.7 Fortuitous "incidents" affecting the wastewater collection network during dry weather
- OE3.8 Expenditure on "corrective maintenance" of fixed physical assets linked to the wastewater collection and treatment "system
- OE3.9 Expenditure on "preventive maintenance" of fixed physical assets linked to the wastewater collection and treatment "system
- OE4 Operational and maintenance cost efficiency
- OE4.1 Operational and maintenance cost efficiency
- Chapter 4: ME Business Management Efficiency
- ME1 Strategic planning
- ME1.1 Strategic plan contents
- ME1.2 Strategic plan formulation and implementation
- ME2 Management control
- ME2.1 "Management control system
- ME3 Organizational structure
- ME3.1 Organizational structure
- ME4 Human resource management
- ME4.1 Human resource management
- ME4.2 Staff recruited competitively
- ME4.3 Staff receiving training
- ME4.4 Staff who comply with "key position" "job descriptions
- ME5 Procurement management
- ME5.1 Procurement
- ME5.2 Purchases made by "public tender
- ME5.3 "Successful tenders
- ME5.4 Tenders held within the regulated "minimum timeframe
- ME6 Staff and support resource efficiency
- ME6.1 Staff productivity
- ME6.2 Expenditure on management and sales functions
- Chapter 5: FS Financial Sustainability
- FS1 Overall financial sustainability
- FS1.1 Financial sustainability
- FS1.2 Expense coverage
- FS1.3 "Return on equity
- FS2 Financial management
- FS2.1 Financing, risk hedging and internal control
- FS2.2 Current ratio
- FS2.3 Debt-to-equity ratio
- FS2.4 Committed flows
- FS2.5 Currency risk
- FS2.6 Rate risk.
- FS3 Customer management
- FS3.1 Billing and collection
- FS3.2 Billing effectiveness
- FS3.3 Billing error rate
- FS3.4 Unbilled water
- FS3.5 Collection rate
- FS3.6 Average collection time
- FS3.7 Arrearage
- Chapter 6: AS Access to Service
- AS1 Access to Service
- AS1.1 Guaranteed "access" to service
- AS1.2 Household "access" to drinking water
- AS1.3 Connection to wastewater collection "systems
- AS1.4 Household ability to pay for services received
- Chapter 7: CG Corporate Governance
- CG1 Utility autonomy and responsibilities
- CG1.1 Utility autonomy and responsibilities
- CG2 Decision-making processes and accountability
- CG2.1 Corporate governance
- CG2.2 Selection of "board" members and chief executive officer
- CG2.3 "Board of directors'" powers and responsibilities
- CG3 Transparency and control
- CG3.1 Disclosure of information about service delivery
- CG3.2 Disclosure of institutional and financial information
- CG3.3 Auditing and control processes
- Chapter 8: ES Environmental Sustainability
- ES1 Wastewater treatment and management
- ES1.1 Assurance of operation and control of wastewater treatment services
- ES1.2 Availability of operational wastewater treatment infrastructure
- ES1.3 Degree of compliance with discharge regulations
- ES2 Environmental management
- ES2.1 Environmental management framework
- ES2.2 Environmental implications in planning
- ES2.3 Environmental operation and promotion
- ES2.4 Water withdrawal in relation to the renewable resource
- ES2.5 Energy consumption balance
- ES2.6 Greenhouse gas emissions linked to drinking water and/or wastewater management
- ES2.7 Environmental management of sludge produced by treatment processes
- ES2.8 Water resource use
- ES2.9 Compliance with environmental regulations
- Appendix A: Reliability Tables
- Appendix B: Glossary Terms.