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Business Performance Through Lean Six Sigma : Linking the Knowledge Worker, the Twelve Pillars, and Baldrige.
Annotation
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milwaukee :
ASQ Quality Press,
2005.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Figures and Tables; Preface; Acknowledgments; 1 Introduction; 2 Basic Concepts Required for the Lean Six Sigma Implementation Process; 3 Pillar One: Market and Customer Knowledge; 4 Pillar Two: Leadership Commitment and Business Needs; 5 Pillar Three: The Strategic Planning Process and Project Alignment; 6 Pillar Four: The Training and Consulting Requirements; 7 Pillar Five: The DMAIC, DMADVIC, and Lean Processes; 8 Pillar Six: Voice of the Customer; 9 Pillar Seven: Quality Function Deployment; 10 Pillar Eight: Process Mapping and Customer and Process Measures.
- 11 Pillar Nine: Process Capability and Analysis12 Pillar Ten: Process Solutions and Improvements; 13 Pillar Eleven: Maintaining the Improvement; 14 Pillar Twelve: Planning for Financial Returns, Recognition, and Rewards; 15 The New Paradigm of Six Sigma; 16 The Knowledge Worker and Six Sigma; 17 The Tool Sets Used for Diverse Industries; 18 The Pitfalls of Implementation; 19 The Successes That Can Be Achieved with Lean Six Sigma and the Knowledge Worker; 20 Evaluating the Six Sigma Process; 21 The Lean Involvement with Six Sigma.
- 22 Integration of the Malcolm Baldrige National Quality Award, Lean, and Six Sigma23 Conclusions; Appendix A Answers to Chapter Questions; Appendix B Minimum Level of Tools for Phases in the Twelve Pillars of Six Sigma; Endnotes; Index.