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Measurement Matters : How Effective Assessment Drives Business and Safety Performance.

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Carder, Brooks
Otros Autores: Ragan, Patrick
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Milwaukee : ASQ Quality Press, 2004.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Table of Contents; Preface; 1 The Fundamental Principles of Dr. Deming's Approach; 2 Dr. Deming's System of Profound Knowledge; 3 Some Principles of Measurement; 4 Incident-Based Measures; 5 Incident Investigation; 6 Systematic Observation of Behavior; 7 Audits; 8 The Safety Survey; 9 Taking Action Based on the Survey; 10 Leadership; References; Index.