Managing Service Delivery Processes : Linking Strategy to Operations.

Annotation

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Harvey, Jean
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Milwaukee : ASQ Quality Press, 2005.
Temas:
Business planning.
Organizational learning.
Management.
Apprentissage organisationnel.
Gestion.
management.
Business planning
Management
Organizational learning
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Major Abbreviations
  • Preface
  • 1 Toward Value and Strategic Advantage through Rigorous Execution
  • 2 The Nature of Value
  • 3 The Nature of Processes
  • 4 Professional Service Delivery Processes
  • 5 Think Globally, Act Locally
  • 6 Connecting Value to Processes: the Techniques
  • 7 Scoping a Process for Improvement or Design1
  • 8 Managing a Process
  • 9 The Learning Cycle1
  • 10 Doing Things Better: Improving an Existing Process
  • 11 Doing Things Right the First Time: Designing a Process That Works
  • 12 The Learning Organization
  • Bibliography
  • Index.

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