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Managing Service Delivery Processes : Linking Strategy to Operations.
Annotation
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milwaukee :
ASQ Quality Press,
2005.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 001 | EBOOKCENTRAL_ocn926453499 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
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| 008 | 151114s2005 wiu o 000 0 eng d | ||
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| 050 | 4 | |a HD30.28 ǂb H3814 2006eb | |
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| 049 | |a UAMI | ||
| 100 | 1 | |a Harvey, Jean. | |
| 245 | 1 | 0 | |a Managing Service Delivery Processes : |b Linking Strategy to Operations. |
| 260 | |a Milwaukee : |b ASQ Quality Press, |c 2005. | ||
| 300 | |a 1 online resource (368 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Print version record. | |
| 520 | 8 | |a Annotation |b "This book focuses on managing complex service processes, and is written for professionals, quasi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and examples from these professional services and many more, with hands-on end-of-chapter exercises on all topics."--BOOK JACKET. Title Summary field provided by Blackwell North America, Inc. All Rights Reserved. | |
| 505 | 0 | |a Major Abbreviations -- Preface -- 1 Toward Value and Strategic Advantage through Rigorous Execution -- 2 The Nature of Value -- 3 The Nature of Processes -- 4 Professional Service Delivery Processes -- 5 Think Globally, Act Locally -- 6 Connecting Value to Processes: the Techniques -- 7 Scoping a Process for Improvement or Design1 -- 8 Managing a Process -- 9 The Learning Cycle1 -- 10 Doing Things Better: Improving an Existing Process -- 11 Doing Things Right the First Time: Designing a Process That Works -- 12 The Learning Organization -- Bibliography -- Index. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Business planning. | |
| 650 | 0 | |a Organizational learning. | |
| 650 | 0 | |a Management. | |
| 650 | 6 | |a Apprentissage organisationnel. | |
| 650 | 6 | |a Gestion. | |
| 650 | 7 | |a management. |2 aat | |
| 650 | 7 | |a Business planning |2 fast | |
| 650 | 7 | |a Management |2 fast | |
| 650 | 7 | |a Organizational learning |2 fast | |
| 758 | |i has work: |a Managing service delivery processes (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGHXvqjFd9V7GfhdGDHtDm |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Harvey, Jean. |t Managing Service Delivery Processes : Linking Strategy to Operations. |d Milwaukee : ASQ Quality Press, ©2005 |z 9780873896757 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3002572 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL3002572 | ||
| 994 | |a 92 |b IZTAP | ||