Risk and crisis communication : navigating the tensions between organizations and the public /

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This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually descri...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Littlefield, Robert S., 1952- (Editor ), Sellnow, Timothy L. (Timothy Lester), 1960- (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Lanham : Lexington Books, 2015.
Temas:
Crisis management.
Public relations.
Communication.
Gestion de crise.
Relations publiques.
Information.
public relations.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Communication
Crisis management
Public relations > Management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introduction / Robert S. Littlefield
  • Adding the focus on culture as a best practice / Robert S. Littlefield
  • Tension of timeliness : how timing proved costly for peanut corporation of America / Shalindra Rathnasinghe and Robert S. Littlefield
  • Tension of openness : an examination of menu foods organizational disclosure during the 2007 pet-food recall / Laura C. Farrell
  • Tension of certainty: the mistakes of the e coli outbreak in Europe / Nigel D. Haarstad and Robert S. Littlefield
  • The tension of organizational interest : China's 2008 melamine milk crisis / Tara B. Freed and Robert S. Littlefield
  • Tension of taking responsibility : the failings of del bueno in the queso fresco crisis / Jessica Rick and Robert S. Littlefield
  • The tension of controlling the narrative : construing and mis-construing risk messages / Elizabeth L. Petrun
  • The tension of emotional connection : health literacy and the 2010 salmonella egg recall / Holly A. Roberts and Shari R. Veil
  • Reflecting on the dialectal tensions in crisis communication : lessons learned and future opportunities / Timothy L. Sellnow.

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