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Dealing with the tough stuff : how to achieve results from key conversations /
The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior ¿ both verbal and nonverbal ¿ and is packed full of practical and pragmatic strategies for managing conflict situations. --
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milton, Qld. :
John Wiley & Sons,
2016.
|
| Edición: | 2nd edition. |
| Colección: | Business professional collection
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Title Page
- Copyright
- Preface
- About the authors
- Acknowledgements
- Introduction
- Making a difference
- The foundation for success
- Difficult behaviours, not difficult people
- Manipulating for good
- Upgrade your expectations
- How to use this book
- Stepping up to the challenge
- Chapter 1: What's your tough stuff?: Getting clear on what's tough for you
- Finding out your tough stuff
- Vulnerability is the pathway to growth
- Conclusion
- Chapter 2: Dealing with the tough stuff: Foundational skills
- Why do we do what we do?
- Behaviour modification.
- Getting clear
- Ensure maximum effectiveness
- Competing behaviours
- Meaningful work
- Conclusion
- Chapter 3: Dealing with the fluff stuff: Getting more direct in your language and achieving clarity
- Get rid of the fluff
- Traits versus behaviours
- Why focus on behaviours in the tough stuff?
- Given the opportunity, most people do the right thing
- Stepping into behaviour-based language
- Communication media
- The power of words
- Strip back your message
- Conclusion
- Chapter 4: Dealing with the unsaid stuff: Ensuring maximum leverage from your non-verbal communication.
- Non-verbal communication
- Approachable versus credible
- Making your point
- The game-changer
- Grounded in science
- Conclusion
- Chapter 5: Dealing with the remote stuff: Having the key conversations when geography is an issue
- Find the best, don't choose from the rest
- Key challenges for leading a remote team
- Five guiding principles for communicating remotely
- The process
- It's more than a transaction
- Shared experiences and cultural rituals
- Conclusion
- Chapter 6: Dealing with the gruff stuff: Addressing anger and managing high emotions.
- Emotions: ignore them at your peril
- Allow others to own their own emotions
- Anger and actions are two separate things
- Tour of the emotional brain
- Emotions at work: addressing anger and sadness
- Conclusion
- Chapter 7: Dealing with the huff stuff: Dealing with resistant, defensive and stubborn behaviour
- Resistant behaviour
- Defensive behaviour
- Turn fear into confidence
- Stubborn behaviour
- Assertiveness and empathy
- The other half of the assertiveness equation
- Solving the assertiveness puzzle
- Conclusion.
- Chapter 8: Dealing with the rapid stuff: Addressing the tough issues in a rapid-change environment
- Riding the wave of change fatigue
- Waiting for calm is false hope
- Cultivating an experimentation mindset
- Roadblocks: the four ways people respond
- Get RAPID
- Map it, chunk it, see it
- Conclusion
- Chapter 9: Dealing with the rough stuff: The big three: restructure, redundancy and dismissal
- Mapping the journey
- The common denominator: transition
- Mindset makes a difference
- Moments of truth: having the termination conversation
- True transparency: give them 100 per cent.