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Dealing with the tough stuff : how to achieve results from key conversations /

The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior ¿ both verbal and nonverbal ¿ and is packed full of practical and pragmatic strategies for managing conflict situations. --

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Hill, Darren (Autor), Hill, Alison (Psychologist) (Autor), Richardson, Sean (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Milton, Qld. : John Wiley & Sons, 2016.
Edición:2nd edition.
Colección:Business professional collection
Temas:
Acceso en línea:Texto completo

MARC

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100 1 |a Hill, Darren,  |e author. 
245 1 0 |a Dealing with the tough stuff :  |b how to achieve results from key conversations /  |c Darren Hill, Alison Hill and Dr Sean Richardson. 
250 |a 2nd edition. 
264 1 |a Milton, Qld. :  |b John Wiley & Sons,  |c 2016. 
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504 |a Includes bibliographical references and index. 
520 |a The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior ¿ both verbal and nonverbal ¿ and is packed full of practical and pragmatic strategies for managing conflict situations. --  |c Edited summary from book. 
505 0 |a Title Page -- Copyright -- Preface -- About the authors -- Acknowledgements -- Introduction -- Making a difference -- The foundation for success -- Difficult behaviours, not difficult people -- Manipulating for good -- Upgrade your expectations -- How to use this book -- Stepping up to the challenge -- Chapter 1: What's your tough stuff?: Getting clear on what's tough for you -- Finding out your tough stuff -- Vulnerability is the pathway to growth -- Conclusion -- Chapter 2: Dealing with the tough stuff: Foundational skills -- Why do we do what we do? -- Behaviour modification. 
505 8 |a Getting clear -- Ensure maximum effectiveness -- Competing behaviours -- Meaningful work -- Conclusion -- Chapter 3: Dealing with the fluff stuff: Getting more direct in your language and achieving clarity -- Get rid of the fluff -- Traits versus behaviours -- Why focus on behaviours in the tough stuff? -- Given the opportunity, most people do the right thing -- Stepping into behaviour-based language -- Communication media -- The power of words -- Strip back your message -- Conclusion -- Chapter 4: Dealing with the unsaid stuff: Ensuring maximum leverage from your non-verbal communication. 
505 8 |a Non-verbal communication -- Approachable versus credible -- Making your point -- The game-changer -- Grounded in science -- Conclusion -- Chapter 5: Dealing with the remote stuff: Having the key conversations when geography is an issue -- Find the best, don't choose from the rest -- Key challenges for leading a remote team -- Five guiding principles for communicating remotely -- The process -- It's more than a transaction -- Shared experiences and cultural rituals -- Conclusion -- Chapter 6: Dealing with the gruff stuff: Addressing anger and managing high emotions. 
505 8 |a Emotions: ignore them at your peril -- Allow others to own their own emotions -- Anger and actions are two separate things -- Tour of the emotional brain -- Emotions at work: addressing anger and sadness -- Conclusion -- Chapter 7: Dealing with the huff stuff: Dealing with resistant, defensive and stubborn behaviour -- Resistant behaviour -- Defensive behaviour -- Turn fear into confidence -- Stubborn behaviour -- Assertiveness and empathy -- The other half of the assertiveness equation -- Solving the assertiveness puzzle -- Conclusion. 
505 8 |a Chapter 8: Dealing with the rapid stuff: Addressing the tough issues in a rapid-change environment -- Riding the wave of change fatigue -- Waiting for calm is false hope -- Cultivating an experimentation mindset -- Roadblocks: the four ways people respond -- Get RAPID -- Map it, chunk it, see it -- Conclusion -- Chapter 9: Dealing with the rough stuff: The big three: restructure, redundancy and dismissal -- Mapping the journey -- The common denominator: transition -- Mindset makes a difference -- Moments of truth: having the termination conversation -- True transparency: give them 100 per cent. 
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700 1 |a Hill, Alison  |c (Psychologist),  |e author. 
700 1 |a Richardson, Sean,  |e author. 
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