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|a UAMI
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100 |
1 |
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|a Hill, Darren,
|e author.
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|a Dealing with the tough stuff :
|b how to achieve results from key conversations /
|c Darren Hill, Alison Hill and Dr Sean Richardson.
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250 |
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|a 2nd edition.
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264 |
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1 |
|a Milton, Qld. :
|b John Wiley & Sons,
|c 2016.
|
300 |
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|a 1 online resource
|
336 |
|
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a data file
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490 |
0 |
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|a Business professional collection
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|a Includes bibliographical references and index.
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520 |
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|a The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior ¿ both verbal and nonverbal ¿ and is packed full of practical and pragmatic strategies for managing conflict situations. --
|c Edited summary from book.
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0 |
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|a Title Page -- Copyright -- Preface -- About the authors -- Acknowledgements -- Introduction -- Making a difference -- The foundation for success -- Difficult behaviours, not difficult people -- Manipulating for good -- Upgrade your expectations -- How to use this book -- Stepping up to the challenge -- Chapter 1: What's your tough stuff?: Getting clear on what's tough for you -- Finding out your tough stuff -- Vulnerability is the pathway to growth -- Conclusion -- Chapter 2: Dealing with the tough stuff: Foundational skills -- Why do we do what we do? -- Behaviour modification.
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|a Getting clear -- Ensure maximum effectiveness -- Competing behaviours -- Meaningful work -- Conclusion -- Chapter 3: Dealing with the fluff stuff: Getting more direct in your language and achieving clarity -- Get rid of the fluff -- Traits versus behaviours -- Why focus on behaviours in the tough stuff? -- Given the opportunity, most people do the right thing -- Stepping into behaviour-based language -- Communication media -- The power of words -- Strip back your message -- Conclusion -- Chapter 4: Dealing with the unsaid stuff: Ensuring maximum leverage from your non-verbal communication.
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505 |
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|a Non-verbal communication -- Approachable versus credible -- Making your point -- The game-changer -- Grounded in science -- Conclusion -- Chapter 5: Dealing with the remote stuff: Having the key conversations when geography is an issue -- Find the best, don't choose from the rest -- Key challenges for leading a remote team -- Five guiding principles for communicating remotely -- The process -- It's more than a transaction -- Shared experiences and cultural rituals -- Conclusion -- Chapter 6: Dealing with the gruff stuff: Addressing anger and managing high emotions.
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|a Emotions: ignore them at your peril -- Allow others to own their own emotions -- Anger and actions are two separate things -- Tour of the emotional brain -- Emotions at work: addressing anger and sadness -- Conclusion -- Chapter 7: Dealing with the huff stuff: Dealing with resistant, defensive and stubborn behaviour -- Resistant behaviour -- Defensive behaviour -- Turn fear into confidence -- Stubborn behaviour -- Assertiveness and empathy -- The other half of the assertiveness equation -- Solving the assertiveness puzzle -- Conclusion.
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|a Chapter 8: Dealing with the rapid stuff: Addressing the tough issues in a rapid-change environment -- Riding the wave of change fatigue -- Waiting for calm is false hope -- Cultivating an experimentation mindset -- Roadblocks: the four ways people respond -- Get RAPID -- Map it, chunk it, see it -- Conclusion -- Chapter 9: Dealing with the rough stuff: The big three: restructure, redundancy and dismissal -- Mapping the journey -- The common denominator: transition -- Mindset makes a difference -- Moments of truth: having the termination conversation -- True transparency: give them 100 per cent.
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590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
650 |
|
0 |
|a Communication in management
|v Handbooks, manuals, etc.
|
650 |
|
0 |
|a Conversation
|v Handbooks, manuals, etc.
|
650 |
|
0 |
|a Personnel management
|v Handbooks, manuals, etc.
|
650 |
|
0 |
|a Employees
|x Rating of
|v Handbooks, manuals, etc.
|
650 |
|
0 |
|a Self-actualization (Psychology)
|v Handbooks, manuals, etc.
|
650 |
|
6 |
|a Communication en gestion
|v Guides, manuels, etc.
|
650 |
|
6 |
|a Conversation
|v Guides, manuels, etc.
|
650 |
|
6 |
|a Personnel
|x Direction
|v Guides, manuels, etc.
|
650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Industrial Management.
|2 bisacsh
|
650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management.
|2 bisacsh
|
650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management Science.
|2 bisacsh
|
650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Organizational Behavior.
|2 bisacsh
|
650 |
|
7 |
|a Communication in management
|2 fast
|
650 |
|
7 |
|a Conversation
|2 fast
|
650 |
|
7 |
|a Employees
|x Rating of
|2 fast
|
650 |
|
7 |
|a Personnel management
|2 fast
|
650 |
|
7 |
|a Self-actualization (Psychology)
|2 fast
|
653 |
|
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|a Australian
|
655 |
|
7 |
|a handbooks.
|2 aat
|
655 |
|
7 |
|a Handbooks and manuals
|2 fast
|
655 |
|
7 |
|a Handbooks and manuals.
|2 lcgft
|
655 |
|
7 |
|a Guides et manuels.
|2 rvmgf
|
700 |
1 |
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|a Hill, Alison
|c (Psychologist),
|e author.
|
700 |
1 |
|
|a Richardson, Sean,
|e author.
|
758 |
|
|
|i has work:
|a Dealing with the tough stuff (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFF9tRdgMmCbVfBwGTVFTd
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
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0 |
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|i Erscheint auch als:
|n Druck-Ausgabe
|a Hill, Darren. Dealing With The Tough Stuff .
|t How To Achieve Results From Key Conversations
|
856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=4388560
|z Texto completo
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