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OCoLC |
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20240329122006.0 |
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151017s1999 xx o 000 0 eng d |
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|a EBLCP
|b eng
|e pn
|c EBLCP
|d OCLCQ
|d MERUC
|d OCLCQ
|d ZCU
|d ICG
|d OCLCO
|d OCLCF
|d OCLCQ
|d DKC
|d AU@
|d OCLCO
|d OCLCQ
|d IQU
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCL
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|a 9780833043467
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|a 0833043463
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|a DEBBG
|b BV044090558
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|a (OCoLC)923688838
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|a n-us---
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|a JK468.T4.N48 1999eb
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|a 384.3/4
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|a UAMI
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| 100 |
1 |
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|a Anderson, Robert H.
|q (Robert Helms),
|d 1939-
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| 245 |
1 |
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|a Sending Your Government a Message :
|b E-Mail Communications Between Citizens and Government.
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| 260 |
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|a Santa Monica :
|b RAND Corporation, The,
|c 1999.
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| 300 |
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|a 1 online resource (217 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 588 |
0 |
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|a Print version record.
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| 505 |
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|a ""PREFACE""; ""FIGURES""; ""TABLES""; ""SUMMARY""; ""THE MEDIUM AND THE MESSAGES: CURRENT""; ""GOVERNMENT USE""; ""Features of Complex, Form-Based Messages""; ""Survey of Official State Uses of E-Mail""; ""Barriers to Increased Electronic Communications""; ""Case Study: Health Care Financing Administration and""; ""the Medicare Program""; ""Case Study: California�s Employment Development""; ""Department and Its Unemployment Insurance Program""; ""Security and Related Technical Issues""; ""Trends in Citizen Use of Computers and Connectivity""; ""Observations and Recommendations""
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| 505 |
8 |
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|a ""Government�s Role""""ACKNOWLEDGMENTS""; ""BREVITIES""; ""INTRODUCTION""; ""AN UNFINISHED REVOLUTION""; ""WHY E-MAIL?""; ""WHY""; ""E-MAIL""; ""A SPECIAL ROLE FOR GOVERNMENT?""; ""THE PLAN OF THIS REPORT""; ""THE MEDIUM AND THE MESSAGES:""; ""NOTEWORTHY FEATURES""; ""MESSAGE TYPES""; ""Form-Based vs. Free-Form Messages""; ""Simple vs. Complex Messages""; ""Features of Complex Form-Based Messages""; ""SURVEY OF OFFICIAL STATE USES OF E-MAIL""; ""Survey Findings""; ""Electronic Interactions: A Mixed Sampler""; ""Barriers to Increased Electronic Communications""; ""DISCUSSION""
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| 505 |
8 |
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|a ""CASE STUDY: THE HEALTH CARE FINANCING""""ADMINISTRATION AND THE MEDICARE PROGRAM""; ""COMMUNICATIONS WITH HEALTH-CARE PROVIDERS""; ""COMMUNICATIONS WITH MEDICARE BENEFICIARIES""; ""Initial Enrollment in the Medicare Program""; ""Customer Service""; ""Notices of Claims Processed""; ""OPPORTUNITIES TO USE E-MAIL""; ""Initial Enrollment in the Medicare Program""; ""Customer Service""; ""Notices of Claims Processed""; ""IMPLEMENTATION OPPORTUNITIES AND CHALLENGES""; ""Beneficiary Acceptance""; ""The Problem of Security""; ""Other Challenges""; ""A WAY FORWARD""
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| 505 |
8 |
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|a ""CASE STUDY: CALIFORNIA�S EMPLOYMENT""""DEVELOPMENT DEPARTMENT AND ITS""; ""UNEMPLOYMENT INSURANCE PROGRAM""; ""STUDY PROCEDURES""; ""BACKGROUND AND PRESSURES FOR CHANGE""; ""COMMUNICATIONS RELATED TO UI CLAIMS""; ""OPPORTUNITIES TO USE E-MAIL""; ""Ad Hoc Inquiries""; ""Initial Claims""; ""Continued Claims""; ""Nonmonetary Determinations""; ""E-Mail Opportunities Reviewed""; ""IMPLEMENTATION PROSPECTS AND CHALLENGES""; ""Technological Constraints""; ""Security Challenges""; ""User Issues: Access, Equity, and Acceptability""; ""Organizational Innovation""
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| 505 |
8 |
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|a ""SECURITY AND RELATED TECHNICAL ISSUES""""NEED FOR SECURE COMMUNICATION""; ""ELEMENTS OF SECURE COMMUNICATION""; ""PUBLIC KEY ENCRYPTION AND INFRASTRUCTURE""; ""Identity vs. Authority""; ""Who Can Act as Certificate Authorities for""; ""Government Agencies?""; ""One CA or Many?""; ""SOME SECURITY-RELATED ISSUES TO BE RESOLVED""; ""GETTING FROM HERE TO THERE""; ""CITIZENS, COMPUTERS, AND CONNECTIVITY:""; ""A REVIEW OF TRENDS""; ""REVIEWING CURRENT TRENDS""; ""Approach to the CPS Data""; ""Results of Data Analysis""; ""CONCLUSIONS""; ""CONCLUSIONS, OBSERVATIONS, AND""; ""RECOMMENDATIONS""
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| 500 |
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|a ""The case for e-mail""
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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0 |
|a Administrative agencies
|z United States
|x Communication systems.
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| 650 |
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0 |
|a Executive departments
|z United States
|x Communication systems.
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| 650 |
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0 |
|a Electronic mail systems
|z United States.
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| 650 |
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6 |
|a Courrier électronique
|z États-Unis.
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| 650 |
|
7 |
|a Administrative agencies
|x Communication systems
|2 fast
|
| 650 |
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7 |
|a Electronic mail systems
|2 fast
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| 650 |
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7 |
|a Executive departments
|x Communication systems
|2 fast
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| 651 |
|
7 |
|a United States
|2 fast
|1 https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq
|
| 700 |
1 |
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|a Bikson, Tora K.
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| 700 |
1 |
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|a Neu, C. Richard.
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| 758 |
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|i has work:
|a Sending your government a message (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCH7bhx3p9KvBJ6YHhpRX8d
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Anderson, Robert H.
|t Sending Your Government a Message : E-Mail Communications Between Citizens and Government.
|d Santa Monica : RAND Corporation, The, ©1999
|z 9780833027542
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3031507
|z Texto completo
|
| 938 |
|
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|a ProQuest Ebook Central
|b EBLB
|n EBL3031507
|
| 994 |
|
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|a 92
|b IZTAP
|
