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Ultimate Six Sigma : Beyond Quality Experience.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Saranac Lake :
AMACOM,
2001.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- ""CONTENTS""; ""LIST OF ILLUSTRATIONS""; ""FOREWORD BY ROBERT W. GALVIN, CHAIRMAN OF THE BOARD EMERITUS, MOTOROLA""; ""PREFACE: BLOSSOMING OF THE ULTI MATE SIX SIGMA""; ""ACKNOWLEDGMENTS""; ""PART 1 DEFINITIONS AND CONCEPTS""; ""O n e WHAT IS SIX SIGMA?""; ""T wo THE NEED, OBJECTIVES, AND BENEFITS OF THE ULTI MATE SIX SIGMA""; ""T h r e e THE ORIGIN, DEVELOPMENT, AND RENEWAL OF MOTOROLA� S SIX SIGMA""; ""F o u r THE HYPED SIX SIGMA: FROM THE PURE SIX SIGMA TO THE SICK SIGMA""; ""F i v e THE SCOPE, STRUCTURE, AND METHODOLOGY OF THE ULTI MATE SIX SIGMA""
- ""PART 2 THE ULTI MATE SIX SIGMA� TWELVE AREAS OF BUSINESS EXCELLENCE""""S i x FROM MERE CUSTOMER SATISFACTION TO CUSTOMER LOYALTY""; ""S e v e n FROM STIFLING MICROMANAGEMENT TO INSPIRATIONAL LEADERSHIP""; ""E i g h t FROM TAYLORISM TO EMPOWERMENT CREATION IN THE ORGANIZATION""; ""N i n e FROM PASSIVITY AND BOREDOM AMONG EMPLOYEES TO INDUSTRIAL DEMOCRACY""; ""T en FROM TRADITIONAL INDICATORS TO ROBUST METRICS""; ""E l e v e n FROM OBSOLETE TOOLS OF THE TWENTIETH CENTURY TO THE POWERFUL TOOLS OF THE TWENTY- FIRST CENTURY""
- ""T welve FROM HISTORIC LEVELS TO DESIGNS IN HALF THE TIME WITH HALF THE DEFECTS, HALF THE COSTS, AND HALF THE MANPOWER""""T h i r t e e n FROM A CUSTOMER-SUPPLIER WIN- LOSE CONTEST TO A WIN-WIN PARTNERSHIP FOR THE ENTIRE SUPPLIER CHAIN""; ""F o u r t e e n FROM SECOND-CLASS CITIZEN TO MANUFACTURING AS A MAJOR CONTRIBUTOR TO BUSINESS EXCELLENCE""; ""F i f t e e n FIELD OPERATIONS: FROM AN APPENDAGE TO A MAXIMUM SERVICE TO DOWNSTREAM STAKEHOLDERS""; ""S i x t e e n FROM THE BLACK HOLE OF LITTLE ACCOUNTABILITY TO SERVICE AS A PRODUCTIVITY CONTRIBUTOR""
- ""S e v e n t e e n FROM MEDIOCRITY TO WORLD- CLASS RESULTS""""REFERENCE NOTES""; ""INDEX""