Conflict Management for Libraries : Strategies for a Positive, Productive Workplace.

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Montgomery, Jack G.
Otros Autores: Cook, Eleanor I.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Editions, 2004.
Temas:
Library personnel management.
Conflict management.
Bibliothèques > Personnel > Direction.
Gestion des conflits.
Conflict management
Library personnel management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • ""CONTENTS ""; ""PREFACE Why Write This Book? ""; ""ACKNOWLEDGMENTS""; ""PART ONE Types of Library Conflict""; ""1 Bringing Personal Baggage to Work""; ""2 Identifying the Actors: All the Worldâ€?s a Stage . . .""; ""3 The Role of Unions""; ""4 The Specter and Reality of Workplace Violence""; ""PART TWO Stories from the Trenches: The Survey and Scenarios ""; ""PART THREE Managing Conflict before It Manages You""; ""5 A Place to Begin: Emotional Intelligence""; ""6 Planning for Workplace Conflict ""; ""7 Examining Your Organizational Culture""
  • ""8 Leadership: So Much More Than Management""""APPENDIX Library Workplace Conflict Survey and Results""; ""REFERENCES""; ""INDEX""

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