Creating the Customer-Driven Library : Building on the Bookstore Model.

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Woodward, Jeannette A.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Editions, 2003.
Temas:
Public services (Libraries)
Libraries > Space utilization > Social aspects.
Libraries > Marketing.
Libraries > Public relations.
Bibliothèques > Services aux usagers.
Bibliothèques (Édifices) > Utilisation de l'espace > Aspect social.
Bibliothèques > Relations publiques.
Libraries > Marketing
Libraries > Public relations
Acceso en línea:Texto completo

MARC

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050 4 |a Z716.3.W636 2005eb 
082 0 4 |a 021.7 
049 |a UAMI 
100 1 |a Woodward, Jeannette A. 
245 1 0 |a Creating the Customer-Driven Library :  |b Building on the Bookstore Model. 
260 |a Chicago :  |b ALA Editions,  |c 2003. 
300 |a 1 online resource (254 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
588 0 |a Print version record. 
505 0 |a CONTENTS -- INTRODUCTION -- 1 Why Bookstores Are So Appealing -- 2 Comparing Libraries and Bookstores -- 3 Focusing on the Bottom Line -- 4 Valuing Customer Service -- 5 Identifying Customer Needs -- 6 When the System Crashes: Using Technology to Enhance Not Defeat the Library -- 7 One Library, One Goal: Establishing Clear Priorities -- 8 Whatâ€?s All This about Ambience? -- 9 The Art of Display -- 10 Finding Their Way: The Importance of Signage -- 11 Marketing Our Wares -- 12 Creating Promotional Materials -- 13 Serving the Libraryâ€?s E-patrons 
505 8 |a 14 Generating Publicity for the Library15 Food and Drink in the Library -- 16 Finding the Time and the Money -- CONCLUSION -- INDEX 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Public services (Libraries) 
650 0 |a Libraries  |x Space utilization  |x Social aspects. 
650 0 |a Libraries  |x Marketing. 
650 0 |a Libraries  |x Public relations. 
650 6 |a Bibliothèques  |x Services aux usagers. 
650 6 |a Bibliothèques (Édifices)  |x Utilisation de l'espace  |x Aspect social. 
650 6 |a Bibliothèques  |x Relations publiques. 
650 7 |a Libraries  |x Marketing  |2 fast 
650 7 |a Libraries  |x Public relations  |2 fast 
650 7 |a Public services (Libraries)  |2 fast 
758 |i has work:  |a Creating the customer-driven library (Text)  |1 https://id.oclc.org/worldcat/entity/E39PCFXffR4ygQbv4HRg8qcVmd  |4 https://id.oclc.org/worldcat/ontology/hasWork 
776 0 8 |i Print version:  |a Woodward, Jeannette A.  |t Creating the Customer-Driven Library : Building on the Bookstore Model.  |d Chicago : ALA Editions, ©2003  |z 9780838908884 
856 4 0 |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3001608  |z Texto completo 
938 |a EBL - Ebook Library  |b EBLB  |n EBL3001608 
994 |a 92  |b IZTAP 

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