Cargando…
Information Technology in the Service Society : a 21st Century Lever.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Washington :
National Academies Press,
1900.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- ""Information Technology in the Service Society""; ""Copyright""; ""Preface""; ""Contents""; ""Summary and Overview""; ""THE INFORMATION TECHNOLOGY PARADOX""; ""ANALYZING THE IMPACTS OF INFORMATION TECHNOLOGY""; ""Macroeconomic Analysis""; ""Industry level Analysis""; ""Enterprise level Analysis""; ""Activity level Analysis""; ""KEY FINDINGS""; ""MANAGEMENT IMPLICATIONS""; ""POLICY CONCERNS""; ""Diffusing the Benefits of IT in Services""; ""Coping with the Impact of IT on Employment Patterns""; ""Obtaining Improved Data and Conducting Research on Structural Changes""
- ""Reassessing the Effectiveness of Traditional Policy Measures""""NOTE""; ""1 Introduction and Impact of Information Technology at the Macroeconomic Level ""; ""THIS STUDY-APPROACH, SCOPE, AND TERMS""; ""CURRENT DATA AND MEASURES OF PRODUCTIVITY""; ""National Income and Product Accounts Prepared by the Bureau of Economic Analysis""; ""Productivity from the NIPA Data: What do the Numbers Show?""; ""Problems with the Data from the NIPA""; ""Industry-specific Measures of Productivity Developed by the Bureau of Labor Statistics""; ""What Do the BLS Data on Selected Industries Show?""
- ""Gaps in BLS Data and Measures of Productivity""""Conclusions on Productivity Measures Developed from BLS Data""; ""ALTERNATIVE MEASURES OF PRODUCTIVITY AND PERFORMANCE""; ""OBSERVATIONS AND CONCLUSIONS""; ""Many Factors Influence Productivity: It Affects Many Aspects of Performance""; ""ORGANIZATION AND SCOPE OF THIS REPORT""; ""NOTES AND REFERENCES""; ""BIBLIOGRAPHY FOR CHAPTER 1""; ""2 Impacts of Information Technology at the Industry Level ""; ""AIR TRANSPORT""; ""TELECOMMUNICATIONS""; ""RETAIL AND WHOLESALE TRADE""; ""HEALTH CARE""; ""BANKING""; ""INSURANCE""
- ""OBSERVATIONS AND CONCLUSIONS""""NOTES AND REFERENCES""; ""3 Impacts of Information Technology at the Enterprise Level ""; ""WHY FIRMS INVEST IN IT""; ""HOW COMPANIES USE AND INVEST IN IT""; ""Types of Applications""; ""Basic Infrastructure for Communications and Data Handling""; ""Mandated Systems""; ""Cost Reduction""; ""Specific New Products or Opportunities""; ""Improvements in Quality""; ""Major Strategic Innovations""; ""Decision Making About Investing in IT and the Rigor of Program Evaluation""; ""CROSS-CUTTING OBSERVATIONS REGARDING ALL USES OF INFORMATION TECHNOLOGY""
- ""Controlling the Costs of IT""""Enhancing Technological Sophistication and Developing Standards""; ""Problems in Assessing Enterprise Performance""; ""Pass-Through of Benefits""; ""Time Lags and the Need for Higher Skills""; ""Shifts in the Basic Nature of the Business""; ""SUMMARY AND CONCLUSIONS""; ""NOTES AND REFERENCES""; ""4 Impacts of Information Technology at the Activity Level ""; ""INTRODUCTION""; ""WHAT IS AN ACTIVITY""; ""SOME OBSERVATIONS ABOUT SERVICE ACTIVITIES""; ""Service Activities Are Everywhere""; ""Service Activities Are Increasingly Important""