Service design for business : a practical guide to optimizing the customer experience /
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, e...
Clasificación: | Libro Electrónico |
---|---|
Autores principales: | Reason, Ben, 1972- (Autor), Løvlie, Lavrans, 1969- (Autor), Flu, Melvin Brand, 1966- (Autor) |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
Hoboken, New Jersey :
John Wiley & Sons, Inc.,
[2016]
|
Temas: | |
Acceso en línea: | Texto completo Texto completo |
Ejemplares similares
-
Service design for business : a practical guide to optimizing the customer experience /
por: Reason, Ben, 1972-, et al.
Publicado: (2016) -
Customer experience 3.0 : high-profit strategies in the age of techno service /
por: Goodman, John A.
Publicado: (2014) -
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
por: Goodman, John A.
Publicado: (2009) -
Measuring customer service effectiveness /
por: Cook, Sarah, 1955-
Publicado: (2016) -
The V-model of service quality : an exploration of African customer service delivery metrics /
por: Whyte, Grafton
Publicado: (2018)