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151017s1997 xx o 000 0 eng d |
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|a EBLCP
|b eng
|e pn
|c EBLCP
|d OCLCQ
|d MERUC
|d ZCU
|d ICG
|d OCLCO
|d OCLCF
|d OCLCQ
|d OCLCO
|d OCLCQ
|d DKC
|d OCLCQ
|d HS0
|d OCLCO
|d OCLCQ
|d OCLCO
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|a 1109063082
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|a 9781560524304
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|a 1560524308
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|a 1417524901
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|a 9781417524907
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|a DEBBG
|b BV044095611
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|a (OCoLC)922967139
|z (OCoLC)1109063082
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|a BF319.5.F4.H37 1998eb
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|a 658.3/152
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|a UAMI
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| 100 |
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|a Hathaway, Patti.
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| 245 |
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|a Giving and Receiving Feedback :
|b Both Critical and Positive.
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| 260 |
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|a Menlo Park :
|b Course Technology Crisp,
|c 1997.
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| 300 |
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|a 1 online resource (110 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 490 |
0 |
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|a The Fifty-Minute series Giving and receiving feedback
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| 588 |
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|a Print version record.
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|a ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""Acknowledgments""; ""PART I How to Handle Receiving Critical Feedback""; ""SECTION 1 WHAT IS CRITICAL FEEDBACK?""; ""Why is Critical Feedback Difficult to Handle?""; ""PARENTAL MESSAGES AND CRITICAL FEEDBACK""; ""EXERCISE: Parental Messages""; ""TWO PARENTAL MESSAGES TO WATCH OUT FOR""; ""GENDER, SELF-IMAGE AND CRITICAL FEEDBACK""; ""The Male Approach""; ""The Female Approach""; ""External vs. Internal Success""; ""MORE ON MEN AND WOMEN""; ""EXERCISE: Self-image Index""; ""COUNTERACTING SELF-CRITICISM WITH POSITIVE SELF-TALK""
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|a ""CHANGING YOUR BELIEFS ABOUT CRITICAL FEEDBACK""""EXERCISE: Self-Talk Attitudes""; ""POSITIVE SELF-TALK EXAMPLES""; ""SECTION 2 RESPONDING TO CRITICAL FEEDBACK""; ""EXERCISE: Self-Assessment in Responding to Critical Feedback""; ""TYPES OF CRITICAL FEEDBACK""; ""THREE STAGES OF RESPONSE TO CRITICAL FEEDBACK""; ""The Counter Attack""; ""The Silent Victim""; ""SECTION 3 ASSERTIVE TECHNIQUES TO DEAL WITH CRITICAL FEEDBACK""; ""Assertively Responding to Unjustified Critical Feedback""; ""TECHNIQUE #1�FOGGING""; ""Fogging Example""; ""EXERCISE: Fogging""; ""TECHNIQUE #2�ADMITTING THE TRUTH""
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|a ""TECHNIQUE #3�REQUESTING SPECIFIC FEEDBACK""""EXERCISE: Handling Critical Feedback""; ""A. Situational Case Studies""; ""Author�s Comments""; ""B. Personal Assessment of Critical Feedback""; ""C. Feedback on Your Ability to Handle Critical Feedback""; ""MY PERSONAL ACTION PLAN""; ""HELPFUL HINTS ON HANDLING FEEDBACK""; ""A FINAL THOUGHT""; ""PART II How to Give Constructive Feedback""; ""SECTION 4 STEPS FOR GIVING CONSTRUCTIVE FEEDBACK""; ""Step 1: Set Realistic Goals""; ""Step 2: Research the Facts""; ""What Happened?""; ""What Were the Expectations?""
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|a ""Why Are You Providing Feedback?""""Step 3: Be Immediate""; ""Step 4: Be Specific""; ""The DASR Script""; ""Patsy�s DASR Approach""; ""Patsy: Case Study�Afterword""; ""PROVIDING CRITICAL FEEDBACK IN PUBLIC""; ""TWO WORK SITUATIONS""; ""EXERCISE: Practice DASR Script""; ""AUTHOR RESPONSES:""; ""EXERCISE: Individual Application""; ""Plan of Action""; ""SECTION 5 BARRIERS TO GIVING CONSTRUCTIVE FEEDBACK""; ""Pitfalls in Giving Constructive Feedback""; ""THE SIMMONS/BRIGHT RESEARCH STUDY""; ""FACTORS HINDERING CONSTRUCTIVE FEEDBACK""; ""Ignoring Trouble""; ""Ignoring Feelings""
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|a ""SECTION 6 GIVING CONSTRUCTIVE FEEDBACK TO YOUR BOSS OR COLLEAGUE* """"EXERCISE: Analysis for Constructive Feedback Upward""; ""THREE S�S OF PROVIDING UNSOLICITED FEEDBACK""; ""The DASS Script""; ""EXERCISE: Providing Unsolicited Feedback""; ""TURNING COMPLAINTS INTO PROPOSALS""; ""Turning Complaints into Proposals""; ""Complaint Proposal Form""; ""SECTION 7 GIVING POSITIVE FEEDBACK""; ""Is Positive Feedback Hard for You?""; ""GUIDELINES FOR GIVING POSITIVE FEEDBACK""; ""Some Cautions""; ""THE DANGERS OF GIVING POSITIVE FEEDBACK IN PUBLIC""; ""Start Today""; ""EXERCISE: Analysis""
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|a ""Praising upward*""
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| 546 |
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|a English.
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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0 |
|a Feedback (Psychology)
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| 650 |
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0 |
|a Interpersonal communication.
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| 650 |
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6 |
|a Rétroaction (Psychologie)
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| 650 |
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6 |
|a Communication interpersonnelle.
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| 650 |
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7 |
|a BUSINESS & ECONOMICS.
|2 bisac
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| 650 |
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7 |
|a Management.
|2 bisac
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| 650 |
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7 |
|a Feedback (Psychology)
|2 fast
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| 650 |
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7 |
|a Interpersonal communication
|2 fast
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| 650 |
|
7 |
|a Social Sciences.
|2 hilcc
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| 650 |
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7 |
|a Psychology.
|2 hilcc
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| 776 |
0 |
8 |
|i Print version:
|a Hathaway, Patti.
|t Giving and Receiving Feedback : Both Critical and Positive.
|d Menlo Park : Course Technology Crisp, ©1997
|z 9781560524304
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| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3116985
|z Texto completo
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| 994 |
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|a 92
|b IZTAP
|
