Handling Difficult Employees.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brounstein, Marty
Otros Autores: Manber, Beverly
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Menlo Park : Course Technology Crisp, 1993.
Temas:
Problem employees.
Performance.
Performance technology.
Task Performance and Analysis
Employés à problèmes.
Rendement au travail.
Performance
Problem employees
Acceso en línea:Texto completo
Tabla de Contenidos:
  • ""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""Dedicationâ€?""; ""CONTENTS""; ""PART I Defining Difficult Employees""; ""MANAGEMENTâ€?S RESPONSIBILITY""; ""DEFINITION OF THE DIFFICULT EMPLOYEE""; ""DEGREES OF DIFFICULT EMPLOYEES""; ""REMEMBER THE MESSAGE""; ""A Quick Assessment for Managers""; ""COMMON WARNING SIGNS""; ""SIX-STEP INTERVENTION MODEL""; ""THREE KEY PRINCIPLES""; ""PART II The Intervention Model""; ""STEP 1: IDENTIFY AND DEFINE THE PERFORMANCE PROBLEM""; ""ISSUES OF PERFORMANCE""; ""Exercise #1: Describe Appropriate Behavior""; ""CASE STUDY #1""
  • ""Labels About Jim""""CASE STUDY ANALYSIS""; ""WHAT ARE NOT ISSUES OF PERFORMANCE""; ""GIVE CONSTRUCTIVE FEEDBACK""; ""Significant Events List""; ""Exercise #2: Feedback Identification""; ""STEP 2: EXPLAIN THE IMPACT OF THE PROBLEM""; ""Define the Impact""; ""STEP 3: ANALYZE THE REASONS FOR THE PROBLEM""; ""Exercise #3: Performance Assessments""; ""EXAMINE YOUR INFLUENCE""; ""CASE STUDY #2""; ""CASE STUDY ANALYSIS""; ""STEP 4: DEFINE THE EXPECTED PERFORMANCE STANDARD""; ""STEP 5: EXPLORE IDEAS FOR A SOLUTION""; ""STEP 6: WRITE THE PLAN FOR IMPROVEMENT""
  • ""What should you do with the written plan?""""PART III The Intervention Conference""; ""THE CONFERENCE AGENDA""; ""Conference Agenda""; ""INTERVENTION CONFERENCE CHECKLIST""; ""CASE STUDY #3""; ""CASE STUDY ANALYSIS""; ""PART IV Disciplinary Action and Termination""; ""DISCIPLINARY ACTION AGENDA""; ""THE WHATS AND WHENS OF DISCIPLINE""; ""Formal Disciplinary Action""; ""Guide for Disciplinary Action Documentation""; ""PROGRESSIVE DISCIPLINE POLICIES""; ""Sample Policy: Progressive Discipline Plan""; ""THE ISSUE OF TERMINATION""; ""PART V Authorâ€?s Responses""; ""EXERCISE #1: ANSWERS""
  • ""Case study #1: answers""""exercise #2: answers""; ""exercise #3: answers""; ""case study #2: answers""; ""case study #3: answers""

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