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Quality at Work : a Personal Guide to Professional Standards.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Menlo Park :
Course Technology Crisp,
1989.
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| Colección: | Fifty-Minute series.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHORS""; ""PREFACE""; ""CONTENTS""; ""ACKNOWLEDGMENTS""; ""SECTION I QUALITY CONSCIOUSNESS""; ""QUALITY CONSCIOUSNESS CHECKLIST""; ""WHERE THERE�S SMOKE�""; ""ANALYZE THE EXAMPLE""; ""THE “NO WORSE� TRAP""; ""WHAT QUALITY IS AND IS NOT""; ""WHY WORRY ABOUT QUALITY?""; ""TWENTY REASONS TO ADOPT A QUALITY PROGRAM""; ""THE CHALLENGE OF QUALITY""; ""SECTION II PERSONAL QUALITY STANDARDS""; ""NOTICE YOUR PERSONAL STANDARDS""; ""PREPARING TO DEVELOP PERSONAL STANDARDS""; ""MY PERSONAL STANDARDS""; ""IS THIS PERSONAL QUALITY? YOU DECIDE!""
- ""LIGHTING THE QUALITY M-A-T-CH""""THE Q-MATCH TEST""; ""WHERE CAN I APPLY Q-MATCH?""; ""QUALITY AND EXPECTATIONS""; ""P-A-S OPTIONS FOR QUALITY""; ""MEASURING PERSONAL STANDARDS""; ""PERSONAL STANDARD MEASUREMENT FORM""; ""WHAT MAKES US COMPROMISE (CHEAT)?""; ""SECTION III THE THREE C�s OF QUALITY""; ""COMMITMENT""; ""RATE YOUR COMMITMENT""; ""COMPETENCE""; ""RATE YOUR COMPETENCE""; ""COMMUNICATION""; ""RATE YOUR COMMUNICATION""; ""AUTHOR�S COMMENTS""; ""SUGGESTIONS FOR COMMUNICATING QUALITY""; ""SECTION IV YOUR ORGANIZATION�S GOALS""; ""YOUR MISSION POSITION""
- ""CHECK YOUR GOAL CONTROL""""SETTING QUALITY STANDARDS""; ""WHAT�S WRONG WITH THIS STORY?""; ""THE STORY RETOLD""; ""SECTION V P.S.: THE PERFECTION STANDARD""; ""P.S. (PERFECTION STANDARDS)""; ""PUTTING P.S. TO WORK: “JUST DO IT!�""; ""THE SEVEN STEP PLAN: A PREVIEW""; ""THE SEVEN-STEP PLAN FOR MEASURING QUALITY PERFORMANCE""; ""AN ACTION-ORIENTED QUALITY PLAN""; ""SECTION VI THE “HOW-TO� OF QUALITY""; ""1 HOW TO IDENTIFY AND SOLVE QUALITY PROBLEMS""; ""PROBLEM-SOLVING CHECKLIST""; ""PROBLEM SOLVING EXERCISE""; ""2 HOW TO ASSURE CUSTOMER SATISFACTION""
- ""Encourage customers to complain""""personal customer worksheet""; ""3 how to measure results""; ""customer quality survey""; ""4 how to reward quality performance""; ""5 how to set up quality groups""; ""quality group checklist""; ""6 how to provide quality training""; ""rate your quality training program""; ""7 how to assess the cost of quality""; ""keep a cost diary""; ""8 how to establish your quality program""; ""rate your quality program""; ""9 how to support your quality program""; ""how management and employees can show support""; ""10 how to make quality work""
- ""Section vii a mention of prevention""""principles of prevention""; ""how to prevent errors""; ""prevention vs. correction""; ""section viii quality beginning to end: a review ""; ""glossary""; ""bibliography""; ""may we hear from you""