Managing Disagreement Constructively : Conflict Management in Organizations.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Kindler, Herbert S.
Otros Autores: Keppler, Kay
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Menlo Park : Course Technology Crisp, 1996.
Temas:
Conflict management.
Organization.
Gestion des conflits.
Conflict management
Organization
Acceso en línea:Texto completo
Tabla de Contenidos:
  • ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""PREFACE""; ""INTRODUCTION""; ""SECTION I Understanding Conflict Management""; ""GUIDING PRINCIPLES""; ""1. Preserve Dignity and Respect""; ""2. Listen with Empathyâ€?Be Fully Present *""; ""3. Find Common Ground Without Forcing Change""; ""4. Honor Diversity, Including Your Own Perspective""; ""WHATâ€?S YOUR STYLE?""; ""NINE APPROACHESâ€?APPLYING EACH STRATEGICALLY""; ""1. MAINTAIN""; ""2. SMOOTH""; ""3. DOMINATE""; ""4. DECIDE BY RULE""; ""5. COEXIST""; ""6. BARGAIN""; ""7. YIELD""; ""8. RELEASE""; ""9. COLLABORATE""
  • ""STYLES TO STRATEGIES""""SECTION II The Four-Phase Process of Managing Disagreement""; ""FOUR-PHASE PROCESS""; ""PHASE I: EXPLORE""; ""CASE STUDY: The Trusted Employee""; ""STEP 1. CLARIFY CRITICAL ISSUES""; ""STEP 2. IDENTIFY STAKEHOLDERS""; ""STEP 3. ASSESS SOURCES OF CONFLICT""; ""PHASE II: PLAN""; ""STEP 1. RECOGNIZE YOUR PATTERNS""; ""Option Pros and Cons""; ""STEP 2. MINIMIZE PITFALLS""; ""MAINTAIN""; ""SMOOTH""; ""DOMINATE""; ""DECIDE BY RULE""; ""COEXIST""; ""BARGAIN""; ""YIELD""; ""RELEASE""; ""COLLABORATE""; ""PHASE III: PREPARE""; ""STEP 1. PROBLEM-SOLVE""
  • ""CASE STUDY: Getting Started""""CASE ANALYSIS""; ""Guiding Principles for Managing Disagreement""; ""PRESERVE DIGNITY AND RESPECT""; ""LISTEN WITH EMPATHY""; ""FIND COMMON GROUND""; ""HONOR DIVERSITY""; ""Process for Managing Disagreement""; ""STEP 2. PRACTICE""; ""Approach 1: Maintain""; ""Approach 2: Smooth""; ""Approach 3: Dominate""; ""Approach 4: Decide By Rule""; ""Approach 5: Coexist""; ""Approach 6: Bargain""; ""Approach 7: Yield""; ""Approach 8: Release""; ""Approach 9: Collaborate""; ""General Notes for Observer""; ""PHASE IV: IMPLEMENT""; ""STEP 1. CARRY OUT THE PLAN""
  • ""The Emotional Side of Disagreement""""Strategies That Lead to Deadlocks""; ""Breaking Deadlocks""; ""BUILDING IMPLEMENTIVE SKILLS""; ""Blend #1: Domination-Smoothing""; ""Blend #2:Bargaining-Collaboration""; ""CLOSING CONSTRUCTIVELY""; ""STEP 2. EVALUATE OUTCOMES""; ""PERSONAL LEARNING""; ""Phase I: Explore""; ""Phase II: Plan""; ""Phase III: Prepare""; ""Phase IV: Implement""; ""STEP 3. FOLLOW-UP AND LEARN""; ""SECTION III Summary""; ""REVIEW CASE: SERVING THE CUSTOMER""; ""Background""; ""Process for Managing Disagreement""; ""Phase I: Explore""; ""Phase II: Plan""; ""Phase III: Prepare""
  • ""Phase IV: Implement""""SUMMARY REVIEW""; ""I. EXPLORE""; ""II. PLAN""; ""III. PREPARE""; ""IV. IMPLEMENT""; ""REFLECTION""

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