|
|
|
|
| LEADER |
00000cam a2200000Mi 4500 |
| 001 |
EBOOKCENTRAL_ocn922967067 |
| 003 |
OCoLC |
| 005 |
20240329122006.0 |
| 006 |
m o d |
| 007 |
cr |n||||||||| |
| 008 |
151017s1996 xx o 000 0 eng d |
| 040 |
|
|
|a EBLCP
|b eng
|e pn
|c EBLCP
|d OCLCQ
|d MERUC
|d ZCU
|d ICG
|d OCLCO
|d OCLCF
|d OCLCQ
|d OCLCO
|d OCLCQ
|d DKC
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCL
|
| 020 |
|
|
|a 9781560523833
|q (paperback)
|
| 020 |
|
|
|a 1560523832
|q (paperback)
|
| 029 |
1 |
|
|a DEBBG
|b BV044095616
|
| 035 |
|
|
|a (OCoLC)922967067
|
| 050 |
|
4 |
|a HD42.K553 1996eb
|
| 082 |
0 |
4 |
|a 658.4/053
|
| 049 |
|
|
|a UAMI
|
| 100 |
1 |
|
|a Kindler, Herbert S.
|
| 245 |
1 |
0 |
|a Managing Disagreement Constructively :
|b Conflict Management in Organizations.
|
| 260 |
|
|
|a Menlo Park :
|b Course Technology Crisp,
|c 1996.
|
| 300 |
|
|
|a 1 online resource (102 pages)
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 588 |
0 |
|
|a Print version record.
|
| 505 |
0 |
|
|a ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""PREFACE""; ""INTRODUCTION""; ""SECTION I Understanding Conflict Management""; ""GUIDING PRINCIPLES""; ""1. Preserve Dignity and Respect""; ""2. Listen with Empathy�Be Fully Present *""; ""3. Find Common Ground Without Forcing Change""; ""4. Honor Diversity, Including Your Own Perspective""; ""WHAT�S YOUR STYLE?""; ""NINE APPROACHES�APPLYING EACH STRATEGICALLY""; ""1. MAINTAIN""; ""2. SMOOTH""; ""3. DOMINATE""; ""4. DECIDE BY RULE""; ""5. COEXIST""; ""6. BARGAIN""; ""7. YIELD""; ""8. RELEASE""; ""9. COLLABORATE""
|
| 505 |
8 |
|
|a ""STYLES TO STRATEGIES""""SECTION II The Four-Phase Process of Managing Disagreement""; ""FOUR-PHASE PROCESS""; ""PHASE I: EXPLORE""; ""CASE STUDY: The Trusted Employee""; ""STEP 1. CLARIFY CRITICAL ISSUES""; ""STEP 2. IDENTIFY STAKEHOLDERS""; ""STEP 3. ASSESS SOURCES OF CONFLICT""; ""PHASE II: PLAN""; ""STEP 1. RECOGNIZE YOUR PATTERNS""; ""Option Pros and Cons""; ""STEP 2. MINIMIZE PITFALLS""; ""MAINTAIN""; ""SMOOTH""; ""DOMINATE""; ""DECIDE BY RULE""; ""COEXIST""; ""BARGAIN""; ""YIELD""; ""RELEASE""; ""COLLABORATE""; ""PHASE III: PREPARE""; ""STEP 1. PROBLEM-SOLVE""
|
| 505 |
8 |
|
|a ""CASE STUDY: Getting Started""""CASE ANALYSIS""; ""Guiding Principles for Managing Disagreement""; ""PRESERVE DIGNITY AND RESPECT""; ""LISTEN WITH EMPATHY""; ""FIND COMMON GROUND""; ""HONOR DIVERSITY""; ""Process for Managing Disagreement""; ""STEP 2. PRACTICE""; ""Approach 1: Maintain""; ""Approach 2: Smooth""; ""Approach 3: Dominate""; ""Approach 4: Decide By Rule""; ""Approach 5: Coexist""; ""Approach 6: Bargain""; ""Approach 7: Yield""; ""Approach 8: Release""; ""Approach 9: Collaborate""; ""General Notes for Observer""; ""PHASE IV: IMPLEMENT""; ""STEP 1. CARRY OUT THE PLAN""
|
| 505 |
8 |
|
|a ""The Emotional Side of Disagreement""""Strategies That Lead to Deadlocks""; ""Breaking Deadlocks""; ""BUILDING IMPLEMENTIVE SKILLS""; ""Blend #1: Domination-Smoothing""; ""Blend #2:Bargaining-Collaboration""; ""CLOSING CONSTRUCTIVELY""; ""STEP 2. EVALUATE OUTCOMES""; ""PERSONAL LEARNING""; ""Phase I: Explore""; ""Phase II: Plan""; ""Phase III: Prepare""; ""Phase IV: Implement""; ""STEP 3. FOLLOW-UP AND LEARN""; ""SECTION III Summary""; ""REVIEW CASE: SERVING THE CUSTOMER""; ""Background""; ""Process for Managing Disagreement""; ""Phase I: Explore""; ""Phase II: Plan""; ""Phase III: Prepare""
|
| 505 |
8 |
|
|a ""Phase IV: Implement""""SUMMARY REVIEW""; ""I. EXPLORE""; ""II. PLAN""; ""III. PREPARE""; ""IV. IMPLEMENT""; ""REFLECTION""
|
| 590 |
|
|
|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
| 650 |
|
0 |
|a Conflict management.
|
| 650 |
|
0 |
|a Organization.
|
| 650 |
|
6 |
|a Gestion des conflits.
|
| 650 |
|
7 |
|a Conflict management
|2 fast
|
| 650 |
|
7 |
|a Organization
|2 fast
|
| 700 |
1 |
|
|a Keppler, Kay.
|
| 758 |
|
|
|i has work:
|a Managing disagreement constructively (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGW7CvpRb8jf76JDbVM4WP
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Kindler, Herbert S.
|t Managing Disagreement Constructively : Conflict Management in Organizations.
|d Menlo Park : Course Technology Crisp, ©1996
|z 9781560523833
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3116990
|z Texto completo
|
| 994 |
|
|
|a 92
|b IZTAP
|
