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Administrative Assistant.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Boston :
Course Technology Crisp,
1997.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""Introduction""; ""WHO IS THE ADMINISTRATIVE ASSISTANT?""; ""CHECKLIST OF RESPONSIBILITIES""; ""Assist Managers""; ""Supervise Office Operations and Support Staff""; ""Provide Information""; ""CHAPTER 1 Wearing Many Hats""; ""MANAGING MULTIPLE ROLES""; ""SUGGESTED RESPONSES""; ""WHAT HATS DO OTHERS SEE YOU WEARING?""; ""WHAT YOUR MANAGER EXPECTS""; ""Clarify Expectations""; ""Work-Style Preferences""; ""See the Big Picture""; ""CHAPTER 2 Assisting the Manager""; ""ARE THEY LOST WITHOUT YOU?""; ""ANTICIPATE NEEDS""
- ""POSSIBLE RESPONSES""""ACT AS A COMMUNICATION LIAISON""; ""MAKING THE CONNECTION""; ""1. S-R: Sender-Receiver""; ""2. Message""; ""3. Means""; ""4. Feedback""; ""5. Context""; ""6. Noise""; ""7. Mental Filters""; ""ACT AS A COMMUNICATION BUFFER""; ""Possible Responses""; ""BUFFERING THE UNPLEASANT CALL""; ""TAKE OVER PROJECTS FOR YOUR BOSS""; ""Responsibility Gray Areas""; ""TAKING OVER WITHOUT OVER-BEARING""; ""CHAPTER 3 Supervising Office Operations and Support Staff""; ""ARE YOU READY TO BE A SUPERVISOR?""; ""SUPERVISORY SKILLS SELF-ASSESSMENT""; ""SUGGESTED COURSES OF ACTION""
- ""SEVEN SUPERVISORY CHALLENGES""""CHALLENGE #1: I DON�T WANT TO SOUND BOSSY""; ""SOLUTION: Understand your role""; ""CHALLENGE #2: PEOPLE DON�T DO THINGS THE WAY I ASK THEM""; ""SOLUTION: Give clear instructions""; ""Suggested Instructions""; ""CHALLENGE #3: IT�S EASIER TO DO THINGS MYSELF THAN TO ASK SOMEONE ELSE""; ""SOLUTION: Delegate""; ""CHALLENGE #4: NO ONE LISTENS TO ME""; ""SOLUTION: Enlist employee cooperation""; ""Build Your Credibility""; ""CHALLENGE #5: I DON�T KNOW WHAT TO DO WHEN EMPLOYEES ARE IN CONFLICT""; ""SOLUTION: Intervene""
- ""CHALLENGE #6: EMPLOYEES GO OVER MY HEAD""""SOLUTION: Elicit support from the “top�""; ""CHALLENGE #7: SUPERVISING FORMER PEERS""; ""SOLUTION: Clarify roles""; ""CHAPTER 4 Providing Information""; ""ARE YOU A WEALTH OF INFORMATION?""; ""DEVELOPING THE DETECTIVE HAT""; ""SHARING THE INFORMATION""; ""CHAPTER 5 Special Concerns of the Administrative Assistant""; ""PERSONAL REQUESTS""; ""WORK OVERLOAD""; ""TIME-SAVING TIPS""; ""MAKING TIME""; ""DEALING WITH INTERRUPTIONS""; ""SUGGESTIONS FOR MANAGING INTERRUPTIONS""; ""SUPPORTING TWO OR MORE PEOPLE""; ""CONCLUSION""