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20240329122006.0 |
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151017s1997 mau o 000 0 eng d |
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|a EBLCP
|b eng
|e pn
|c EBLCP
|d OCLCQ
|d MERUC
|d ZCU
|d ICG
|d OCLCO
|d OCLCF
|d OCLCQ
|d OCLCO
|d OCLCQ
|d AU@
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCQ
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|a 9781560524564
|q (paperback)
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|a 1560524561
|q (paperback)
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|a DEBBG
|b BV044095572
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|a (OCoLC)922967042
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|a HF5547.25.B35 1998eb
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|a 651.3
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|a UAMI
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|a Bailey-Hughes, Brenda.
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|a Administrative Assistant.
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| 260 |
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|a Boston :
|b Course Technology Crisp,
|c 1997.
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| 300 |
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|a 1 online resource (102 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a Print version record.
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|a ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""Introduction""; ""WHO IS THE ADMINISTRATIVE ASSISTANT?""; ""CHECKLIST OF RESPONSIBILITIES""; ""Assist Managers""; ""Supervise Office Operations and Support Staff""; ""Provide Information""; ""CHAPTER 1 Wearing Many Hats""; ""MANAGING MULTIPLE ROLES""; ""SUGGESTED RESPONSES""; ""WHAT HATS DO OTHERS SEE YOU WEARING?""; ""WHAT YOUR MANAGER EXPECTS""; ""Clarify Expectations""; ""Work-Style Preferences""; ""See the Big Picture""; ""CHAPTER 2 Assisting the Manager""; ""ARE THEY LOST WITHOUT YOU?""; ""ANTICIPATE NEEDS""
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|a ""POSSIBLE RESPONSES""""ACT AS A COMMUNICATION LIAISON""; ""MAKING THE CONNECTION""; ""1. S-R: Sender-Receiver""; ""2. Message""; ""3. Means""; ""4. Feedback""; ""5. Context""; ""6. Noise""; ""7. Mental Filters""; ""ACT AS A COMMUNICATION BUFFER""; ""Possible Responses""; ""BUFFERING THE UNPLEASANT CALL""; ""TAKE OVER PROJECTS FOR YOUR BOSS""; ""Responsibility Gray Areas""; ""TAKING OVER WITHOUT OVER-BEARING""; ""CHAPTER 3 Supervising Office Operations and Support Staff""; ""ARE YOU READY TO BE A SUPERVISOR?""; ""SUPERVISORY SKILLS SELF-ASSESSMENT""; ""SUGGESTED COURSES OF ACTION""
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|a ""SEVEN SUPERVISORY CHALLENGES""""CHALLENGE #1: I DON�T WANT TO SOUND BOSSY""; ""SOLUTION: Understand your role""; ""CHALLENGE #2: PEOPLE DON�T DO THINGS THE WAY I ASK THEM""; ""SOLUTION: Give clear instructions""; ""Suggested Instructions""; ""CHALLENGE #3: IT�S EASIER TO DO THINGS MYSELF THAN TO ASK SOMEONE ELSE""; ""SOLUTION: Delegate""; ""CHALLENGE #4: NO ONE LISTENS TO ME""; ""SOLUTION: Enlist employee cooperation""; ""Build Your Credibility""; ""CHALLENGE #5: I DON�T KNOW WHAT TO DO WHEN EMPLOYEES ARE IN CONFLICT""; ""SOLUTION: Intervene""
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|a ""CHALLENGE #6: EMPLOYEES GO OVER MY HEAD""""SOLUTION: Elicit support from the “top�""; ""CHALLENGE #7: SUPERVISING FORMER PEERS""; ""SOLUTION: Clarify roles""; ""CHAPTER 4 Providing Information""; ""ARE YOU A WEALTH OF INFORMATION?""; ""DEVELOPING THE DETECTIVE HAT""; ""SHARING THE INFORMATION""; ""CHAPTER 5 Special Concerns of the Administrative Assistant""; ""PERSONAL REQUESTS""; ""WORK OVERLOAD""; ""TIME-SAVING TIPS""; ""MAKING TIME""; ""DEALING WITH INTERRUPTIONS""; ""SUGGESTIONS FOR MANAGING INTERRUPTIONS""; ""SUPPORTING TWO OR MORE PEOPLE""; ""CONCLUSION""
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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0 |
|a Administrative assistants.
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| 650 |
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0 |
|a Office management.
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| 650 |
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2 |
|a Office Management
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| 650 |
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6 |
|a Adjoints administratifs.
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| 650 |
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6 |
|a Bureaux
|x Organisation.
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| 650 |
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7 |
|a Administrative assistants
|2 fast
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| 650 |
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7 |
|a Office management
|2 fast
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| 758 |
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|i has work:
|a The administrative assistant (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCYCG6Q8Kqgx3Q3FcXrDrdP
|4 https://id.oclc.org/worldcat/ontology/hasWork
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| 776 |
0 |
8 |
|i Print version:
|a Bailey-Hughes, Brenda.
|t Administrative Assistant.
|d Boston : Course Technology Crisp, ©1997
|z 9781560524564
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| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3116944
|z Texto completo
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| 994 |
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|a 92
|b IZTAP
|
