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151017s1995 mau o 000 0 eng d |
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|a EBLCP
|b eng
|e pn
|c EBLCP
|d OCLCQ
|d MERUC
|d ZCU
|d ICG
|d OCLCO
|d OCLCF
|d OCLCQ
|d OCLCO
|d OCLCQ
|d DKC
|d AU@
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCO
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|a 9781560523567
|q (paperback)
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|a 1560523565
|q (paperback)
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|a DEBBG
|b BV044095569
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|a (OCoLC)922967039
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|a HD62.15.P38 1996eb
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|a 658.5/62
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|a UAMI
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|a Patterson, James G.
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|a Benchmarking Basics :
|b Looking for a Better Way.
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| 260 |
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|a Boston :
|b Course Technology Crisp,
|c 1995.
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| 300 |
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|a 1 online resource (94 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a Print version record.
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|a ""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""ACKNOWLEDGMENTS""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Benchmarking: What About It?""; ""OBJECTIVES""; ""WHAT IS BENCHMARKING?""; ""Understanding Benchmarking: The First Steps""; ""THE ORIGINS OF BENCHMARKING""; ""WHY USE BENCHMARKING?""; ""DEFINE YOUR BENCHMARKING OBJECTIVES""; ""Xerox: A Case in Point""; ""Xerox Benchmarking Partners""; ""OTHER SUCCESSFUL BENCHMARKERS""; ""STATOIL: SUCCESSFUL BENCHMARKING IN EUROPE""; ""A European Benchmarking Success Story""; ""An Historical Example""
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|a ""CASE STUDY: A Creative Solution""""SECTION II Why Benchmarking?""; ""WHAT ARE THE BENEFITS TO BENCHMARKING?""; ""OBJECTIONS TO BENCHMARKING""; ""Should You Benchmark?""; ""Convincing Your Boss""; ""SECTION III Types of Benchmarking""; ""SIX TYPES OF BENCHMARKING""; ""Convincing Your Competitor""; ""DECIDING WHAT KIND IS BEST FOR YOU""; ""Internal Benchmarking""; ""Competitive Benchmarking""; ""Collaborative Benchmarking""; ""Shadow Benchmarking""; ""Functional Benchmarking""; ""World-Class Benchmarking""; ""Applying Benchmarking""; ""GOING IT ALONE OR USING A CONSULTANT""
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| 505 |
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|a ""BENCHMARKING FOR INDIVIDUALS""""Important Questions to Ask""; ""BENCHMARKING FOR SERVICE ORGANIZATIONS""; ""SECTION IV Ready, Set, Go!""; ""BEFORE YOU START TO BENCHMARK""; ""Are You Ready to Benchmark?""; ""What You Should Benchmark""; ""Business Process Rankings""; ""Benchmarking Trends""; ""LEARNING TO BENCHMARK: THE PDCA CYCLE""; ""BENCHMARKING WITH THE PDCA CYCLE""; ""EXERCISE: Benchmarking Partner Criteria Matrix""; ""BENCHMARKING ACTION PLAN CHECKLIST""; ""PDCA Benchmarking Step-by-Step""; ""THE ETHICS OF BENCHMARKING""; ""SOLUTIONS TO COMMON BENCHMARKING MISTAKES""
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|a ""Mistake 1: Lack of Leadership""""Mistake 2: Picking the Wrong People for Your Benchmarking Team""; ""Mistake 3: Failing to Consider Strategic Long-Term Objectives""; ""Mistake 4: Too Many People on the Team""; ""Mistake 5: Teams Taking on Too Much""; ""Mistake 6: Leadership Underestimates Time Commitments""; ""Mistake 7: Picking the Wrong Benchmarking Partners""; ""Mistake 8: Assuming Every Project Needs a Site Visit""; ""Mistake 9: Management Failing to Inspect Benchmarking Results""; ""Mistake 10: Failing to Identify Targets in Advance""; ""Mistake 11: Collecting Too Much Data""
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|a ""Mistake 12: Focusing on Numerical Targets Rather Than the Process""""BENCHMARKING QUICK CHECK""; ""BENCHMARKING REVIEW""; ""IN CONCLUSION""; ""SECTION V Appendix""; ""QUALITY AND BENCHMARKING REFERENCES""; ""World Wide Web (WWW) Pages of Interest""; ""Usenet Groups of Interest""; ""THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA""; ""THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA""; ""The Four Elements""; ""1995 BALDRIGE AWARD EXAMINATION CRITERIA�ITEM LISTING""
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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0 |
|a Benchmarking (Management)
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| 650 |
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2 |
|a Benchmarking
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| 650 |
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6 |
|a Étalonnage concurrentiel.
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| 650 |
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7 |
|a Benchmarking (Management)
|2 fast
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| 700 |
1 |
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|a Keppler, Kay.
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| 700 |
1 |
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|a Mapson, Ralph.
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| 776 |
0 |
8 |
|i Print version:
|a Patterson, James G.
|t Benchmarking Basics : Looking for a Better Way.
|d Boston : Course Technology Crisp, ©1995
|z 9781560523567
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| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3116941
|z Texto completo
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| 994 |
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|a 92
|b IZTAP
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