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Managing Negative People : Strategies for Success.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Menlo Park :
Course Technology Crisp,
1995.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- ""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""ACKNOWLEDGMENTS""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Understanding Negative People""; ""WHY IS DEALING WITH NEGATIVITY IMPORTANT?""; ""WHERE DOES NEGATIVITY COME FROM?""; ""HOW DO YOU EXPERIENCE NEGATIVITY?""; ""Survey Results""; ""INTERPRETATION OF NEGATIVITY WORKSHEETS""; ""WHAT CAUSES NEGATIVE, DIFFICULT PEOPLE?""; ""What Is Motivation?""; ""Needs Motivation""; ""Needs Motivation Assessment""; ""THE STEP SYSTEMâ?¢ TO BETTER COMMUNICATION""; ""Interpretation""; ""Matching Styles to Motivators""; ""Interpretation""
- ""OTHER CAUSES OF NEGATIVE, DIFFICULT PEOPLE""""VALUES-DRIVEN MOTIVATION""; ""SELF-ESTEEM""; ""ATTITUDES""; ""Self-Esteem and Attitudes""; ""Self-Esteem and Attitude Assessment""; ""Assessment Interpretation""; ""NORMS""; ""Summary""; ""SECTION II Dealing with Negativity""; ""DEALING WITH OTHERS� NEGATIVITY""; ""SKILL #1: Avoid Personalizing""; ""SKILL #2: Use “I� Messages""; ""SKILL #3: Deal with Their Anger""; ""Breathe Slowly and Regularly""; ""Speak in a Calm Manner""; ""USE THE UAR PROCESS""; ""Deal with Their Anger""; ""Remove Yourself from Irrational People""
- ""SKILL #4: Confornt Negative Conflict""""SKILL #5 Turn Things Around""; ""Using Opposite Statements""; ""Asking What Can Be Done""; ""WHEN YOU ARE THE NEGATIVE PERSON""; ""SECTION III Understanding Negators� Styles""; ""NEGATOR STYLES""; ""Identifying Negator Styles""; ""NEGATOR STYLE QUIZ""; ""Interpretation""; ""The Most Difficult Negator Styles""; ""Personal Style and Ability to Deal with Negators""; ""MATCHING COMMUNICATION STRATEGIES""; ""SECTION IV Overcoming Negativity Using the BEEP System""; ""TURNING UNDERSTANDING INTO ACTION""; ""BE BOLD AND ASSERTIVE WITH NEGATORS""
- ""EXPRESS THE PROBLEM AND SOLUTION CLEARLY""""STEP 1: Describe Behaviors and Determine Causes""; ""Evaluate the Causes""; ""STEP 2: Develop Solutions and Prepare a Script""; ""PREPARE A SCRIPT IN ADVANCE""; ""Preparing a Script""; ""EXPECT TO ACHIEVE YOUR GOALS""; ""Goal Achievement Assessment""; ""Scoring and Interpretation""; ""PRACTICE POSITIVE THINKING""; ""The AM/FM Approach""; ""An Everyday Example""; ""Tune in to Your Own “Positivity�""; ""Personal Worksheet for Positive Thinking: AM/FM Process""; ""Practice Makes It Perfect""; ""SECTION V Developing Your Action Plan""
- ""BUILD YOUR POSITIVITY MUSCLES""""Positivity Building Survey""; ""Scoring and Interpretation""; ""Practice the Diamond Rule""; ""Personal Needs Survey""; ""Increase Relaxation""; ""Scheduling""; ""Experiencing Pleasant Events""; ""Natural Ways to Feel Good""; ""Taking Care of Your Body Through Diet and Sleep""; ""APPLY YOUR KNOWLEDGE""; ""REFERENCES""; ""Organizations:""; ""Publications:""; ""Assessment Instruments:""