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International journal of quality and service sciences, volume 7, issue 1 : selected best papers from the 17th qmod-icqss conference.
This eBook contains 14 of the best papers selected from the 17th QMOD-ICQSS conference. Chapter one focuses on a Comprehensive quality assessment of Czech higher education institutions, chapter 2 looks at the Nonlinear impact of online retail characteristics on customer satisfaction and loyalty and...
| Clasificación: | Libro Electrónico |
|---|---|
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
Emerald Group Publ,
2015.
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| Colección: | International Journal of Quality and Service Sciences: Volume 7, Issue 1.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; EDITORIAL ADVISORY BOARD; An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India; A sustainable business model in services: an assessment and validation; Agencies, it's time to innovate!; Customer aggression, felt anger and emotional deviance: the moderating role of job autonomy; Facilitating system-wide organizational change in health care; Customer experience management and business performance; From service quality to experience
- and back again?; Excellence models in the public sector. Relationships between enablers and results.