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International journal of quality and service sciences, volume 7, issue 1 : selected best papers from the 17th qmod-icqss conference.
This eBook contains 14 of the best papers selected from the 17th QMOD-ICQSS conference. Chapter one focuses on a Comprehensive quality assessment of Czech higher education institutions, chapter 2 looks at the Nonlinear impact of online retail characteristics on customer satisfaction and loyalty and...
| Clasificación: | Libro Electrónico |
|---|---|
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
Emerald Group Publ,
2015.
|
| Colección: | International Journal of Quality and Service Sciences: Volume 7, Issue 1.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 0 | 0 | |a International journal of quality and service sciences, volume 7, issue 1 : |b selected best papers from the 17th qmod-icqss conference. |
| 260 | |a London : |b Emerald Group Publ, |c 2015. | ||
| 300 | |a 1 online resource | ||
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| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a International Journal of Quality and Service Sciences: Volume 7, Issue 1 | |
| 505 | 0 | |a Cover; EDITORIAL ADVISORY BOARD; An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India; A sustainable business model in services: an assessment and validation; Agencies, it's time to innovate!; Customer aggression, felt anger and emotional deviance: the moderating role of job autonomy; Facilitating system-wide organizational change in health care; Customer experience management and business performance; From service quality to experience -- and back again?; Excellence models in the public sector. Relationships between enablers and results. | |
| 520 | |a This eBook contains 14 of the best papers selected from the 17th QMOD-ICQSS conference. Chapter one focuses on a Comprehensive quality assessment of Czech higher education institutions, chapter 2 looks at the Nonlinear impact of online retail characteristics on customer satisfaction and loyalty and chapter 3 investigates service quality and customer satisfaction in liner shipping. Chapter 4 asks the question ""Do corporate sustainability practices enhance organizational economic performance?"", chapter 5 looks at learning from criticisms of quality management and chapter 6 looks at developing sc | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 7 | |a Customer services |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Dahlgaard, Jens. |t Selected best papers from the 17th QMOD-ICQSS Conference. |d Bradford : Emerald Group Publishing Limited, ©2015 |z 9781785604560 |
| 830 | 0 | |a International Journal of Quality and Service Sciences: Volume 7, Issue 1. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=2093113 |z Texto completo |
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