The quality infrastructure : measuring, analyzing, and improving library services /

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Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Murphy, Sarah Anne (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 2014.
Temas:
Academic libraries > United States > Evaluation > Case studies.
Research libraries > United States > Evaluation > Case studies.
Public services (Libraries) > Evaluation > Case studies.
Libraries > Quality control > Case studies.
Library administration > United States > Case studies.
Library administration > Canada > Case studies.
Bibliothèques universitaires > États-Unis > Évaluation > Études de cas.
Bibliothèques de recherche > États-Unis > Évaluation > Études de cas.
Bibliothèques > Services aux usagers > Évaluation > Études de cas.
Bibliothèques > Qualité > Contrôle > Études de cas.
Bibliothèques > Administration > États-Unis > Études de cas.
Bibliothèques > Administration > Canada > Études de cas.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Academic libraries > Evaluation
Libraries > Quality control
Library administration
Public services (Libraries) > Evaluation
Research libraries > Evaluation
Bibliotheksverwaltung
Qualitätskontrolle
Canada
United States
USA
Aufsatzsammlung.
Case studies
Acceso en línea:Texto completo
Tabla de Contenidos:
  • From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright
  • Tracking our performance : assessment at the University of Virginia Library / Lynda S. White
  • The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi
  • Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner
  • Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette
  • Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton
  • The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis
  • Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy
  • Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell
  • Building an assessment program in the Liberal Arts College Library / Lucretia McCulley
  • Developing a library assessment program at Washington University in St. Louis / Carol Mollman.

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