The quality infrastructure : measuring, analyzing, and improving library services /

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Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Murphy, Sarah Anne (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 2014.
Temas:
Academic libraries > United States > Evaluation > Case studies.
Research libraries > United States > Evaluation > Case studies.
Public services (Libraries) > Evaluation > Case studies.
Libraries > Quality control > Case studies.
Library administration > United States > Case studies.
Library administration > Canada > Case studies.
Bibliothèques universitaires > États-Unis > Évaluation > Études de cas.
Bibliothèques de recherche > États-Unis > Évaluation > Études de cas.
Bibliothèques > Services aux usagers > Évaluation > Études de cas.
Bibliothèques > Qualité > Contrôle > Études de cas.
Bibliothèques > Administration > États-Unis > Études de cas.
Bibliothèques > Administration > Canada > Études de cas.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Academic libraries > Evaluation
Libraries > Quality control
Library administration
Public services (Libraries) > Evaluation
Research libraries > Evaluation
Bibliotheksverwaltung
Qualitätskontrolle
Canada
United States
USA
Aufsatzsammlung.
Case studies
Acceso en línea:Texto completo

MARC

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245 0 4 |a The quality infrastructure :  |b measuring, analyzing, and improving library services /  |c edited by Sarah Anne Murphy. 
264 1 |a Chicago :  |b American Library Association,  |c 2014. 
300 |a 1 online resource (xiii, 186 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
505 0 |a From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman. 
588 0 |a Print version record. 
520 |a Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services. 
546 |a English. 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
590 |a eBooks on EBSCOhost  |b EBSCO eBook Subscription Academic Collection - Worldwide 
650 0 |a Academic libraries  |z United States  |x Evaluation  |v Case studies. 
650 0 |a Research libraries  |z United States  |x Evaluation  |v Case studies. 
650 0 |a Public services (Libraries)  |x Evaluation  |v Case studies. 
650 0 |a Libraries  |x Quality control  |v Case studies. 
650 0 |a Library administration  |z United States  |v Case studies. 
650 0 |a Library administration  |z Canada  |v Case studies. 
650 6 |a Bibliothèques universitaires  |z États-Unis  |x Évaluation  |v Études de cas. 
650 6 |a Bibliothèques de recherche  |z États-Unis  |x Évaluation  |v Études de cas. 
650 6 |a Bibliothèques  |x Services aux usagers  |x Évaluation  |v Études de cas. 
650 6 |a Bibliothèques  |x Qualité  |x Contrôle  |v Études de cas. 
650 6 |a Bibliothèques  |x Administration  |z États-Unis  |v Études de cas. 
650 6 |a Bibliothèques  |x Administration  |z Canada  |v Études de cas. 
650 7 |a LANGUAGE ARTS & DISCIPLINES  |x Library & Information Science  |x General.  |2 bisacsh 
650 7 |a Academic libraries  |x Evaluation  |2 fast 
650 7 |a Libraries  |x Quality control  |2 fast 
650 7 |a Library administration  |2 fast 
650 7 |a Public services (Libraries)  |x Evaluation  |2 fast 
650 7 |a Research libraries  |x Evaluation  |2 fast 
651 7 |a Canada  |2 fast  |1 https://id.oclc.org/worldcat/entity/E39PBJkMHVW4rfVXPrhVP4VwG3 
651 7 |a United States  |2 fast  |1 https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq 
650 7 |a Bibliotheksverwaltung  |2 gnd 
650 7 |a Qualitätskontrolle  |2 gnd 
651 7 |a USA  |2 gnd 
655 4 |a Aufsatzsammlung. 
655 7 |a Case studies  |2 fast 
700 1 |a Murphy, Sarah Anne,  |e editor. 
758 |i has work:  |a Quality Infrastructure (Text)  |1 https://id.oclc.org/worldcat/entity/E39PCXWmkyjfThFqYCVBMG8f7b  |4 https://id.oclc.org/worldcat/ontology/hasWork 
776 0 8 |i Print version:  |t Quality infrastructure  |z 9780838911730  |w (DLC) 2013005034  |w (OCoLC)833630040 
856 4 0 |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=2150471  |z Texto completo 
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