The quality infrastructure : measuring, analyzing, and improving library services /

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Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Murphy, Sarah Anne (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 2014.
Temas:
Academic libraries > United States > Evaluation > Case studies.
Research libraries > United States > Evaluation > Case studies.
Public services (Libraries) > Evaluation > Case studies.
Libraries > Quality control > Case studies.
Library administration > United States > Case studies.
Library administration > Canada > Case studies.
Bibliothèques universitaires > États-Unis > Évaluation > Études de cas.
Bibliothèques de recherche > États-Unis > Évaluation > Études de cas.
Bibliothèques > Services aux usagers > Évaluation > Études de cas.
Bibliothèques > Qualité > Contrôle > Études de cas.
Bibliothèques > Administration > États-Unis > Études de cas.
Bibliothèques > Administration > Canada > Études de cas.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Academic libraries > Evaluation
Libraries > Quality control
Library administration
Public services (Libraries) > Evaluation
Research libraries > Evaluation
Bibliotheksverwaltung
Qualitätskontrolle
Canada
United States
USA
Aufsatzsammlung.
Case studies
Acceso en línea:Texto completo
Descripción
Sumario:Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
Descripción Física:1 online resource (xiii, 186 pages) : illustrations
Bibliografía:Includes bibliographical references and index.
ISBN:9780838994962
0838994962
9780838994955
0838994954

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