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Co-creating service experience.
The objective of this eBook is to bring service experience co-creation into the spotlight and to present state-of-the-art research that advances our understanding of this phenomenon and provides future directions for researchers and practitioners. As a whole, this eBook serves as an opening to the s...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford :
Emerald Group Publishing Limited,
2015.
|
| Colección: | Journal of Service Management: Volume 26, Issue 2.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Jaakkola, Elina. | |
| 245 | 1 | 0 | |a Co-creating service experience. |
| 260 | |a Bradford : |b Emerald Group Publishing Limited, |c 2015. | ||
| 300 | |a 1 online resource (167 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Journal of Service Management: Volume 26, Issue 2 | |
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Cover; Editorial advisory board; Guest editorial; Service experience co-creation: conceptualization, implications, and future research directions; The context of experience; Service experiences beyond the direct use: indirect customer use experiences of smartphone apps; Co-creating service experiencepractices; Co-creating the collective service experience; Experience co-creationin financial services:an empirical exploration; The co-creation experience from the customer perspective: its measurement and determinants. | |
| 520 | |a The objective of this eBook is to bring service experience co-creation into the spotlight and to present state-of-the-art research that advances our understanding of this phenomenon and provides future directions for researchers and practitioners. As a whole, this eBook serves as an opening to the study of service experience co-creation. It aggregates current research knowledge on the topic and features a rich mixture of perspectives on its study. | ||
| 504 | |a Includes bibliographical references. | ||
| 546 | |a English. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Management. | |
| 650 | 0 | |a Service industries |x Management |v Periodicals. | |
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 6 | |a Gestion. | |
| 650 | 6 | |a Services (Industrie) |x Gestion |v Périodiques. | |
| 650 | 6 | |a Services (Industrie) |x Gestion. | |
| 650 | 7 | |a management. |2 aat | |
| 650 | 7 | |a Management |2 fast | |
| 650 | 7 | |a Service industries |x Management |2 fast | |
| 655 | 7 | |a Periodicals |2 fast | |
| 700 | 1 | |a Helkkula, Anu. | |
| 700 | 1 | |a Aarikka-Stenroos, Leena. | |
| 700 | 1 | |a Kandampully, Jay. | |
| 758 | |i has work: |a Co-creating service experience (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXgb7hmTYRQ7pxFDyhYPFC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Jaakkola, Elina. |t Co-creating service experience. |d Bradford : Emerald Group Publishing Limited, ©2015 |z 9781785602368 |
| 830 | 0 | |a Journal of Service Management: Volume 26, Issue 2. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=2058245 |z Texto completo |
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