Cargando…

Electronic Customer Relationship Management.

Mostrar otras versiones (2)

This work offers a state-of-the art survey of information systems research on electronic customer relationship management (eCRM). It provides important new frameworks derived from current cases and applications in this emerging field. Each chapter takes a collaborative approach to eCRM that goes bey...

Descripción completa

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Fjermestad, Jerry
Otros Autores:	Robertson Jr, Nicholas C.
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Hoboken : Taylor and Francis, 2015.
Temas:	Customer relations > Management. Electronic commerce. Commerce électronique. Customer relations > Management Electronic commerce
Acceso en línea:	Texto completo

Ejemplares similares

Electronic customer relationship management /
Publicado: (2006)

Electronic customer relationship management /
Publicado: (2006)

Magnetic : the art of attracting business /
por: Calloway, Joe
Publicado: (2015)

CRM für Online-Shops : make big data small : Erfolgreiches Customer Relationship Management im E-Commerce /
por: Walter, Olga
Publicado: (2016)

CRM fundamentals /
por: Kostojohn, Scott, et al.
Publicado: (2011)

CRM Automation
por: Goldenberg, Barton J.
Publicado: (2002)

When digital becomes human : the transformation of customer relationships /
por: Van Belleghem, Steven
Publicado: (2015)

Mobile customer relationship management /
Publicado: (2007)

E-business in the 21st century : realities, challenges, and outlook /
por: Xu, Jun, Ph. D., 1960-
Publicado: (2010)

How contemporary publishers reach out to their customers : transition from B2B to B2C marketing in the publishing industry /
por: Sutton, Kim Maya
Publicado: (2014)

Accelerating customer relationships : using CRM and relationship technologies /
por: Swift, Ronald S.
Publicado: (2000)

New frontiers in ML-driven customer intelligence /
Publicado: (2020)

E-Service : new directions in theory and practice /
Publicado: (2015)

E-Service : new directions in theory and practice /
Publicado: (2015)

Der Online Marketing Manager : Handbuch für die Praxis.
por: Beilharz, Felix
Publicado: (2017)

Introduction to online payments risk management /
por: Samet, Ohad
Publicado: (2013)

The customer service solution : managing emotions, trust, and control to win your customer's business /
por: Dasu, Sriram
Publicado: (2013)

E-business strategic management /
Publicado: (2014)

The complete guide to B2B marketing : new tactics, tools, and techniques to compete in the digital economy /
por: King, Kim Ann
Publicado: (2015)

Cyberbranding: Brand Building in the Digital Economy /
por: Breakenridge, Deirdre
Publicado: (2001)

Mobile electronic commerce : foundations, development, and applications /
Publicado: (2015)

Logistyczna obsługa klientów handlu elektronicznego /
por: Majchrzak-Lepczyk, Justyna
Publicado: (2019)

The digital marketing handbook : a step-by-step guide to creating websites that sell /
por: Bly, Robert W.
Publicado: (2018)

Digital marketing in the zone : the ultimate system for digital marketing success /
por: Reske, David
Publicado: (2017)

Email marketing in a digital world : the basics and beyond /
por: Hanna, Richard, et al.
Publicado: (2016)

Fueling the online trade revolution : a new customs security framework to secure and facilitate small business e-commerce /
por: Suominen, Kati
Publicado: (2015)

The future of the electronic marketplace /
Publicado: (1998)

Deep learning for recommender systems, or How to compare pears with apples /
Publicado: (2019)

The internet and its paradoxical nature in international business /
Publicado: (2007)

The multi-screen consumer : the seven things you need to know to reach your customers across TVs, computers, tablets, and mobile phones /
por: Hritzuk, Natasha
Publicado: (2014)

Customer relationship management.
Publicado: (2005)

How e-commerce companies can reduce returns : research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery /
por: Amorim, Pedro, et al.
Publicado: (2023)

MBA's Guide to the Internet : the Essential Internet Reference for Business Professionals.
por: Nelson, Stephen L.
Publicado: (2000)

Online shopping
Publicado: (2005)

The user is always right : a practical guide to creating and using personas for the Web /
por: Mulder, Steve, 1968-
Publicado: (2006)

The Zappos experience : 5 principles to inspire, engage, and wow /
por: Michelli, Joseph A., 1960-
Publicado: (2012)

Scaling customer success : building the customer success center of excellence /
por: Madhwacharyula, Chitra, et al.
Publicado: (2023)

Internet+ and electronic business in China : innovation and applications /
Publicado: (2018)

Screen to screen selling : how to increase sales, productivity, and customer experience with the latest technology /
por: Devitre, Doug
Publicado: (2016)

Customer relationship management : a global perspective /
Publicado: (2008)

Cannot write session to /tmp/vufind_sessions/sess_idsrcnuinshoh3aud49oij8v7p