The experience : the 5 principles of Disney service and relationship excellence /

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This is a guide to mastering the art of customer service and service relationships, based on the principles employed at the Walt Disney Company. Based on the I.C.A.R.E. model, the five principles Impression, Connection, Attitude, Response, and Exceptionals give you a solid framework upon which to ra...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Loeffler, Bruce (Autor), Church, Brian T. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, New Jersey : Wiley, [2015]
Temas:
Walt Disney Company > Customer services.
Walt Disney Company
Customer services.
Customer relations.
Service à la clientèle.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer relations
Customer services
Acceso en línea:Texto completo
Texto completo
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The experience : the 5 principles of Disney service and relationship excellence /
por Loeffler, Bruce , Church, Brian T.
Publicado 2015
Texto completo (Requiere registro previo con correo institucional)
Electrónico eBook
Mostrar todas las versiones(2)

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