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Total facility management /
The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Southern Gate, Chichester, West Sussex, United Kingdom :
John Wiley & Sons Inc.,
2015.
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| Edición: | Fourth edition. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Total Facility Management; Copyright; Contents; Preface to the Fourth Edition; Abbreviations; Introduction; The organization; The customer as end-user; Principles, process and procedures; Chapter 1 Fundamentals; Key issues; Introduction; Background; Origins of facility management; Definitions; Rationale for facility management; The broad approach to facility management; Risks and opportunities; Key concepts; The informed client function; Stakeholder engagement; End-user experience; Best value; Operability; Other concepts; Facility planning; Sustainability; Outsourcing; Procurement.
- Performance managementManagement of change; Human resources management; Maintenance management; Information management; Key roles, responsibilities and accountabilities; Owner; Operator; Core competence in facility management; Conclusions; Checklist; Chapter 2 Facility Planning; Key issues; Introduction; Real estate management; The own, lease or rent decision; The totally serviced workplace; Space management; Space utilization and efficiency; Sustainable space provision; Design and facility management briefing; The briefing process; Statement of needs; The design brief; The functional brief.
- Evaluating design solutionsAs-built information; The facility handbook; BIM; Soft Landings; The feasibility study; Design development; Design change control; Stakeholders; Stakeholder identification; Stakeholder classification; Stakeholder impact assessment; Risks and opportunities; Conclusions; Checklist; Chapter 3 Facility Management Strategy; Key issues; Introduction; The business context; The single-facility owner-operator; The regional/national facilities owner-operator; The multinational facilities owner-operator; Business drivers and constraints; Organizational management levels.
- The strategic levelThe tactical level; The operational level; Cross-cultural management; Strategy formulation; Strategic analysis; Portfolio and space audit; Services audit; Resources audit; Market audit; Solution development; Criteria for evaluating options; Generation of options; Evaluation and selection of the preferred options; Strategy implementation; People and systems; Communication; Resources planning; Conclusions; Checklist; Chapter 4 Human Resources Management; Key issues; Introduction; Personnel management; Human resources planning; Employment obligations.
- Access, inclusion and equalityTalent management; Empowerment; Job competences and skills; Performance appraisal; Personal development; Conclusions; Checklist; Chapter 5 Workplace Productivity; Key issues; Introduction; Measuring productivity; The nature of work; The organization; Communication; The work environment; The internal environment; Sick building syndrome; Design issues; Unconventional working arrangements; Conclusions; Checklist; Chapter 6 Health, Safety and Security; Key issues; Introduction; Health, safety and security policy; Zero accidents; Occupational health and safety.