The three pillars of public management : secrets of sustained success /

Proving that public service excellence is not an oxymoron but an achievable reality, The Three Pillars of Public Management provides a framework, based on the experiences of senior managers and a survey of top-performing public service organizations around the world, for building and sustaining effe...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ingstrup, Ole
Otros Autores: Crookall, Paul Stanley, 1947-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Montreal [Que.] : McGill-Queen's University Press, ©1998
Temas:
Public administration.
Administration publique (Science)
Public administration
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Contents
  • Acknowledgments
  • 1 Learning from the Best
  • 2 Studying the Best
  • SECTION 1 AIM
  • 3 Mission
  • 4 Leadership
  • 5 Accountability
  • SECTION 2 CHARACTER
  • 6 People
  • 7 Communication
  • 8 Trust
  • SECTION 3 EXECUTION
  • 9 Management Tools
  • 10 Teamwork
  • 11 Change Management
  • 12 Final Thoughts
  • Appendix A: Explorations
  • Appendix B: Question Rankings
  • Appendix C: Contributors to the Survey
  • Appendix D: Research Method and Issues
  • Notes
  • Index
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • J
  • K
  • LM
  • N
  • O
  • P
  • R
  • S
  • T
  • U
  • V
  • W
  • Y
  • Z
  • About the Authors

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