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The three pillars of public management : secrets of sustained success /

Proving that public service excellence is not an oxymoron but an achievable reality, The Three Pillars of Public Management provides a framework, based on the experiences of senior managers and a survey of top-performing public service organizations around the world, for building and sustaining effe...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ingstrup, Ole
Otros Autores: Crookall, Paul Stanley, 1947-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Montreal [Que.] : McGill-Queen's University Press, ©1998
Temas:
Acceso en línea:Texto completo

MARC

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049 |a UAMI 
100 1 |a Ingstrup, Ole. 
245 1 4 |a The three pillars of public management :  |b secrets of sustained success /  |c Ole Ingstrup and Paul Crookall. 
260 |a Montreal [Que.] :  |b McGill-Queen's University Press,  |c ©1998  |e (Ottawa, Ontario :  |f Canadian Electronic Library,  |g 2010) 
300 |a 1 online resource (xi, 246 pages) :  |b illustrations, digital file 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
505 0 |a Contents -- Acknowledgments -- 1 Learning from the Best -- 2 Studying the Best -- SECTION 1 AIM -- 3 Mission -- 4 Leadership -- 5 Accountability -- SECTION 2 CHARACTER -- 6 People -- 7 Communication -- 8 Trust -- SECTION 3 EXECUTION -- 9 Management Tools -- 10 Teamwork -- 11 Change Management -- 12 Final Thoughts -- Appendix A: Explorations -- Appendix B: Question Rankings -- Appendix C: Contributors to the Survey -- Appendix D: Research Method and Issues -- Notes -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- J -- K 
505 8 |a LM -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Y -- Z -- About the Authors 
520 |a Proving that public service excellence is not an oxymoron but an achievable reality, The Three Pillars of Public Management provides a framework, based on the experiences of senior managers and a survey of top-performing public service organizations around the world, for building and sustaining effective public service organizations. The authors find that success in serving the public rests on three pillars: the aim, or mission, of the organization; the character of the people and the institution; and the tools available to achieve the aim. The Three Pillars of Public Management is an important resource for practitioners at all levels of the public service, from central agencies and top national departments to regional, state, or provincial governments and municipalities. With an easy-to-read style, inspiring examples, and a checklist of questions at the end of each chapter the book is a valuable tool for improving the public sector workplace and helping public servants make a difference. 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Public administration. 
650 6 |a Administration publique (Science) 
650 7 |a Public administration  |2 fast 
700 1 |a Crookall, Paul Stanley,  |d 1947-  |1 https://id.oclc.org/worldcat/entity/E39PCjGgCf86jtBRGKJr4y8HYd 
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776 0 8 |i Print version:  |a Ingstrup, Ole.  |t Three Pillars of Public Management : Secrets of Sustained Success.  |d Montreal : McGill-Queen's University Press, ©2014  |z 9780773518131 
856 4 0 |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3331255  |z Texto completo 
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