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Emotional Labor and Crisis Response : Working on the Razor's Edge.
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Taylor and Francis,
2014.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn898771503 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr |n||||||||| | ||
| 008 | 141227s2014 xx o 000 0 eng d | ||
| 040 | |a EBLCP |b eng |e pn |c EBLCP |d OCLCQ |d DEBSZ |d OCLCQ |d ZCU |d MERUC |d ICG |d OCLCF |d OCLCO |d OCLCQ |d OCLCO |d OCLCQ |d DKC |d AU@ |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 020 | |a 9781317472131 | ||
| 020 | |a 1317472136 | ||
| 029 | 1 | |a DEBBG |b BV044180352 | |
| 029 | 1 | |a DEBSZ |b 431879214 | |
| 035 | |a (OCoLC)898771503 | ||
| 043 | |a n-us--- | ||
| 050 | 4 | |a HD5713.6.U54 M37 2014 | |
| 082 | 0 | 4 | |a 363.34068/1 |a 363.340681 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Mastracci, Sharon H. | |
| 245 | 1 | 0 | |a Emotional Labor and Crisis Response : |b Working on the Razor's Edge. |
| 260 | |a Hoboken : |b Taylor and Francis, |c 2014. | ||
| 300 | |a 1 online resource (192 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; Foreword; Preface; 1. Emotional Labor as Public Good and the State as Harbor of Refuge; Emotional Labor: What, How, and Why; The "What"; The "How"; The "Why": Emotion Regulation and Cognitive Performance; The Role of the State: Providing Public Goods and Services; The Contested State; The Harbor of Refuge; Summary: Let's Set Sail; Note; 2. A Blind Spot in Public Administration Theory ... But Not in Practice (still); Emotional Labor: What It Is Not; It Is Not Public Service Motivation; It Is Not Leadership. | |
| 505 | 8 | |a It Is Not Emotional IntelligenceEmotional Labor: What It Is; How Emotional Labor Is Performed; Psychological First Aid; Compartments and Closets; Crazy Calm; Humor; Common Sense; The Upside of Emotional Labor; The Downside of Emotional Labor; How the Parts Fit Together; Summary; 3. Human Capital Issues; Strategies for Dealing with the Downside; Critical Incident Stress Management; Self-Care Plans; Traits to Look For When Hiring Emotional Laborers; Training and Supervision; Overcoming Emotion Overload; Staff Development; Summary; 4. Communicating Competence and Cultivating Trust. | |
| 505 | 8 | |a Public Information Officers as the "Voice" of GovernmentManaging the Media: The Role of the Press Conference; How PIOs Frame Meaning; How PIOs Communicate Competence; How PIOs Cultivate Trust; Ongoing Agency Communications; Summary; Note; 5. Who Gets the Blame? Who Gets the Credit? Government Responsiveness and Accountability; First Responders' Burden as the "Face" of Government; Accountability and Crisis Response; Accountability to Whom?; To Citizens; To Agency Rules: Not-So-Standard Operating Procedures; How Workers Reconcile Conflicting Accountabilities; Emotive Skills. | |
| 505 | 8 | |a The Size-Up: Taking a Mental PictureExperience and the Intangible Sixth Sense; Measuring Accountability: A Moving Target; Managing Expectations; Summary; 6. Of the People: Legitimacy, Representativeness, and the Difference That Gender Makes; Legitimacy; How Gender Affects Emotive Aspects of Crisis Response; Job Segregation; Emotion Culture; Gendered Expectations for Emotional Expression; The Wage Penalty; Questions That Beg to Be Answered; The Effect of Uniforms; Diverse versus Homogeneous Dyads; Gender Roles; Summary; 7. Professional Standards and Discretion in Crisis Response. | |
| 505 | 8 | |a The Debate on DiscretionCrisis Response as Identity, Vocation, and Family Tradition; Pulling Rank: The Command-and-Control Structure of Crisis Response; Exercising Discretion in Crisis Response; Emotional Labor, Professional Norms, and the Exercise of Discretion; Summary; Notes; 8. Reflections on the "Why," "How," and "What" of Emotional Labor; Reflections on the "What" of Emotional Labor; Further Reflections; Note; Appendix A. Evidentiary Proceedings; Appendix B. Interview Protocol; References; Index; About the Authors. | |
| 520 | |a The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Public service employment |z United States |x Psychological aspects. | |
| 650 | 0 | |a Crisis management |z United States. | |
| 650 | 6 | |a Création d'emplois |z États-Unis |x Aspect psychologique. | |
| 650 | 6 | |a Gestion de crise |z États-Unis. | |
| 650 | 7 | |a Crisis management |2 fast | |
| 651 | 7 | |a United States |2 fast |1 https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq | |
| 700 | 1 | |a Guy, Mary E. | |
| 700 | 1 | |a Newman, Meredith A. | |
| 758 | |i has work: |a Emotional labor and crisis response (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGhcdFcyf7m9y8FFMrYgcd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Mastracci, Sharon H. |t Emotional Labor and Crisis Response: Working on the Razor's Edge. |d Hoboken : Taylor and Francis, ©2014 |z 9780765625182 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1900134 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL1900134 | ||
| 994 | |a 92 |b IZTAP | ||