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Management of service businesses in Japan /
With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theor...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hackensack, NJ :
World Scientific,
©2013.
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| Colección: | Japanese management and international studies ;
9. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Japan Society of Organization and Accounting (JSOA); Editorial Board; Contents; Preface; About the Editors; List of Contributors; PART 1: Advanced Service Management in the Service Industries; 1. Profit Sharing that Motivates Inter-Firm Cooperation within a Convenience Store Chain Yasuhiro Monden and Noriko Hoshi; 1 Purpose of the Study; 2 Different types of Franchisees Based on the Amount of Initial Investment; 3 Differences in Royalty Rates Dependent on the Amount of Initial Investment; 4 Relationship between Royalty Rates and Break-Even Point.
- 5 Method of Calculating Royalty and Bearing the Cost of Disposal Loss, and Sharing the Risk of Disposal Loss5.1 Is a system in which the store owner bears the full disposal loss socially just?; 6 Sharing the Risk of Disposal Loss; 7 Guaranteed Minimum Income of Store Owner; 7.1 Guaranteed minimums; 8 Terms and Conditions of Other Profit Sharing: Franchise Fee (Deposit Upon Contract), Cost of Utilities, Interior FinishingWork; 8.1 Franchise fee (franchise initial-participating fee; deposit upon contract); 8.2 Cost of utilities.
- 8.3 Differences in the amount to be borne for interior finishing work9 Summary; References; Supplementary Reference Resources; 2. Profit Management in the Hotel Industry Akimichi Aoki; 1 Introduction; 2 Overview of Revenue Management; 2.1 Background and definition of revenue management; 2.2 Price discrimination and sales increase; 2.3 Booking curve; 2.4 RevPAR as an outcome measure; 3 Revenue Management in Japanese Hotels; 3.1 KPI used in Japanese hotels; 3.2 The characteristics of real agents and net agents; 3.3 Pseudo-revenue management in Japanese lodging industries; 4 Conclusion.
- 7 ConclusionReferences; 4. Performance Management in the Auto Sales Business Noriyuki Imai; 1 Introduction; 2 Outline of Toyota's Auto Dealerships in Japan; 2.1 Channel system; 2.2 Capital structure; 2.3 Number of stores and employees; 3 The Japanese Auto Sales Business Model; 4 Toyota's Japanese Dealerships and TPS; 4.1 Education and training; 4.2 Practice of Kaizen; 5 Management Quality at Toyota's Japanese Auto Dealerships; 5.1 History and outline; 5.2 Details of the management quality concept; 5.3 Examples of application of the management quality concept.