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Superior customer satisfaction and loyalty : engaging customers to drive performance /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Goldstein, Sheldon D. (Autor)
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Temas:	Consumer satisfaction. Customer loyalty. Customer relations. Consumer Behavior Consommateurs > Satisfaction. Consommateurs > Fidélité. Consumer satisfaction Customer loyalty Customer relations
Acceso en línea:	Texto completo

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