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|a 658.8/12
|2 22
|
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|a UAMI
|
| 100 |
1 |
|
|a Goldstein, Sheldon D.,
|e author.
|
| 245 |
1 |
0 |
|a Superior customer satisfaction and loyalty :
|b engaging customers to drive performance /
|c Sheldon D. Goldstein.
|
| 264 |
|
1 |
|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2009.
|
| 264 |
|
4 |
|c ©2010
|
| 300 |
|
|
|a 1 online resource (136 pages) :
|b illustrations
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 588 |
0 |
|
|a Print version record.
|
| 590 |
|
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
|
0 |
|a Customer loyalty.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
2 |
|a Consumer Behavior
|
| 650 |
|
6 |
|a Consommateurs
|x Satisfaction.
|
| 650 |
|
6 |
|a Consommateurs
|x Fidélité.
|
| 650 |
|
7 |
|a Consumer satisfaction
|2 fast
|
| 650 |
|
7 |
|a Customer loyalty
|2 fast
|
| 650 |
|
7 |
|a Customer relations
|2 fast
|
| 758 |
|
|
|i has work:
|a Superior customer satisfaction and loyalty (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCYkhfCfrCmj4BrVJGdBrfV
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Goldstein, Sheldon D.
|t Superior customer satisfaction and loyalty : engaging customers to drive performance.
|d Milwaukee, Wisconsin : ASQ Quality Press, 2009
|h xii, 124 pages ; 24 cm
|z 9780873897754
|w (DLC) 10929632
|w (OCoLC)424454991
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3002665
|z Texto completo
|
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|a Askews and Holts Library Services
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|a EBL - Ebook Library
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