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|a 658.8/343
|2 22
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| 049 |
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|a UAMI
|
| 100 |
1 |
|
|a Hayes, Bob E.,
|d 1963-
|e author.
|1 https://id.oclc.org/worldcat/entity/E39PCjFQHkPXQ3Pq3Rk89KBK8d
|
| 245 |
1 |
0 |
|a Beyond the ultimate question :
|b a systematic approach to improve customer loyalty /
|c Bob E. Hayes.
|
| 264 |
|
1 |
|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2009.
|
| 300 |
|
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|a 1 online resource (432 pages) :
|b illustrations
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
|
| 337 |
|
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|a computer
|b c
|2 rdamedia
|
| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
|
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|a Includes bibliographical references and index.
|
| 588 |
0 |
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|a Print version record.
|
| 590 |
|
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
|
0 |
|a Customer loyalty.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
6 |
|a Consommateurs
|x Fidélité.
|
| 650 |
|
6 |
|a Consommateurs
|x Satisfaction.
|
| 650 |
|
6 |
|a Service à la clientèle.
|
| 650 |
|
7 |
|a Consumer satisfaction
|2 fast
|
| 650 |
|
7 |
|a Customer loyalty
|2 fast
|
| 650 |
|
7 |
|a Customer services
|2 fast
|
| 758 |
|
|
|i has work:
|a Beyond the ultimate question (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGy8VVKpmFHbfHmWXMFxQm
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Hayes, Bob E.
|t Beyond the ultimate question : a systematic approach to improve customer loyalty.
|d Milwaukee, Wisconsin : ASQ Quality Press, 2009
|h xxxiii, 396 pages ; 24 cm
|z 9780873897723
|w (DLC) 10929596
|w (OCoLC)401714618
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3002634
|z Texto completo
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|a BATCHLOAD
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