Problem Manager : Careers in IT service management.

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business''s IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Rudd, Colin
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Swindon : BCS Learning & Development Limited, 2014.
Colección:BCS Guides to IT Roles.
Temas:
Information technology > Management.
Technologie de l'information > Gestion.
Information technology > Management
Acceso en línea:Texto completo

MARC

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100 1 |a Rudd, Colin. 
245 1 0 |a Problem Manager :  |b Careers in IT service management. 
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300 |a 1 online resource (241 pages). 
336 |a text  |b txt  |2 rdacontent 
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338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a BCS Guides to IT Roles 
588 0 |a Print version record. 
505 0 |a Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; FOREWORD; ACKNOWLEDGEMENT; ABBREVIATIONS; GLOSSARY; 1 INTRODUCTION; 2 OVERVIEW OF THE MANAGEMENT OF PROBLEMS; INTRODUCTION TO SERVICE MANAGEMENT; INTRODUCTION TO PROBLEM MANAGEMENT; 3 THE ROLE OF PROBLEM MANAGER; PURPOSE OF THE ROLE; ATTRIBUTES, KNOWLEDGE AND SKILLS; SKILLS FRAMEWORK FOR THE INFORMATION AGE; ROLES AND RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; IMPLEMENTATION, IMPROVEMENT TECHNIQUES AND PRACTICES; PROBLEM ANALYSIS METHODS AND TECHNIQUES. 
505 8 |a PROBLEM CONTROL, MEASUREMENT AND REPORTING METHODSMAJOR PROBLEM REVIEWS; PROACTIVE PROBLEM MANAGEMENT; REVIEW AND AUDIT OF PROBLEM MANAGEMENT ACTIVITIES; USE OF PROBLEM MANAGEMENT TECHNIQUES; STANDARDS AND FRAMEWORKS; TOOLS; 5 CAREER PROGRESSION AND RELATED ROLES; 6 CASE STUDIES; CASE STUDY 1; CASE STUDY 2; APPENDICES; A1 A3 PROBLEM-SOLVING REPORT TEMPLATE; A2 RISK ASSESSMENT AND MANAGEMENT TABLE; A3 MAJOR PROBLEM REVIEW TEMPLATE; INDEX; Advert Page; Back Cover. 
520 |a Problem management is about finding permanent solutions to technical problems and recurring incidents in a business''s IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks. 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Information technology  |x Management. 
650 6 |a Technologie de l'information  |x Gestion. 
650 7 |a Information technology  |x Management  |2 fast 
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830 0 |a BCS Guides to IT Roles. 
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